Gabriela McGill
Norfolk,VA
Summary
As an admirer of property management and administrative work, with over four years of experience in real estate, I am confident in my knowledge of property management, sales, and administrative assistance. I believe that my background in property management and sales would make me an ideal candidate for this position.
In my previous role as an assistant property manager, I had the responsibility of processing all work order requests and invoices, completing bi-annual or annual inspections of properties, procuring tenants including showing properties, running background, and credit checks, negotiating lease terms on behalf of the owners, managing balances and accounts of all owners and tenants, updating data spreadsheets and logs for all transactions.
Overview
3
3
years of professional experience
Work History
Leasing Specialist
Bonaventure Property Management Services
Chesapeake , VA
07.2021 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Distributed and followed up on tenant renewal notices.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Conducted property tours with potential residents and answered all questions truthfully regarding facility.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Invited prospects to fill out application upon completion of property tour.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Marketed property to local businesses through collateral, emails and phone calls.
- Developed and implemented tactical marketing plans.
- Drafted comprehensive marketing and leasing plans.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Developed and implemented resident activities and identified problem vacancies.
Assistant Property Manager
Remax Alliance Group
Virginia Beach , VA
08.2020 - 07.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Executive Assistant
D'Alfred Shaw-Realtor
Norfolk , VA
04.2019 - 08.2020
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Prepared purchase agreements and disclosures and used REIN to complete paperwork.
Education
GED -
Granby High School
Norfolk, VA06.2020
Skills
- Decision Making
- Disturbance Handling
- Vacancy Marketing
- Repair Planning
- Local and State Laws
- Monthly Fee and Payment Collection
- Staff Coordination
- Client Relations
- Property Showing
- Multitasking and Prioritization
- Tenant Eligibility Determination
- Rent Pricing Optimization
- Market Tracking
- Social Media Engagement
- Critical Thinking
- Basic Mathematics
- Creative and Adaptable
- Sales and Marketing
- Relationship Building
- Microsoft Office
Accomplishments
- 100% Ellis Shop Score
- Average 10 Move-In's Monthly
- 95% Complete SLC Development Plan
- Top Applications Monthly at Current Property
Timeline
Leasing Specialist
Bonaventure Property Management Services
07.2021 - Current
Assistant Property Manager
Remax Alliance Group
08.2020 - 07.2021
Executive Assistant
D'Alfred Shaw-Realtor
04.2019 - 08.2020
GED -
Granby High School
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