Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramon E. Gonzalez Ruiz

Summary

Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and communication. Executes food delivery and facility set-up for complex events . Customer-oriented waiter with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.

Overview

7
7
years of professional experience

Work History

Attractions Cast Member

The Walt Disney Company
03.2024 - Current
  • Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.

Park Greeter

The Walt Disney Company
07.2023 - Current
  • Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
  • Stayed organized and aware of schedules to execute successfully booked events.
  • Watched areas to anticipate problems and intervened to prevent accidents.
  • Patrolled gaming area to respond to guest needs and correct problems.
  • Directed guests through parking lots, safe pathways, entrances and exits to prioritize guest safety.

Restaurant Hostess

Walt Disney Company
01.2023 - 07.2023
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Restaurant Server

La Casa Del Dorado
08.2022 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.

Restaurant Server

El Almendro
04.2021 - 06.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Restaurant Server

Ciento10
01.2020 - 05.2021
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Prepared beverages and filled food orders for customers.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $ per table.

Front Desk Receptionist

Hotel El Castillo
01.2018 - 08.2019
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.

Education

BBA - Accounting

Universidad Interamericana De Puerto Rico
05.2023

Skills

  • Decision-Making Abilities
  • Problem-solving
  • Bar Terminology
  • Guest Seating Arrangements
  • Daily Specials Memorization
  • Menu Memorization
  • Guest relations
  • Strong work ethic
  • Guest engagement
  • Cash handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Attractions Cast Member

The Walt Disney Company
03.2024 - Current

Park Greeter

The Walt Disney Company
07.2023 - Current

Restaurant Hostess

Walt Disney Company
01.2023 - 07.2023

Restaurant Server

La Casa Del Dorado
08.2022 - 12.2022

Restaurant Server

El Almendro
04.2021 - 06.2022

Restaurant Server

Ciento10
01.2020 - 05.2021

Front Desk Receptionist

Hotel El Castillo
01.2018 - 08.2019

BBA - Accounting

Universidad Interamericana De Puerto Rico

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Ramon E. Gonzalez Ruiz