Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina De La O Perez

Manor,TX

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. I love learning new things and once I get into the hang of every company’s way of working, I become one of the most reliable employees.

Overview

2
2
years of professional experience

Work History

Cashier /Bilingual Customer Service Representative

Teal House Coffee and Bakery
Austin, TX
12.2022 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Barista/Delivery Service

Summer Moon Coffee and Space X
Bastrop, Texas
02.2024 - 07.2024
  • I oversaw a contract between SpaceX and summer moon coffee.
  • I was in charge of representing summer moon at SpaceX and advertised our products in order to keep the contract going

Weekend Cleaning Crew Member

Air Bnb owners
Westlake, Texas
09.2022 - 08.2023
  • Swept and mopped floors in public areas.
  • Vacuumed carpets, furniture, and upholstery.
  • Cleaned windows, door frames, and sills.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
  • Provided excellent customer service when interacting with customers or colleagues.
  • Followed established health codes while performing duties.
  • Kept records of daily tasks performed on job log sheets.
  • Reported any damages or repairs needed to supervisor immediately.
  • Inspected facilities regularly for signs of wear or damage.

Toddler Childcare Provider

Momma Carolyn’s
Austin, TX
07.2022 - 10.2022
  • Provide nurturing care and supervision to toddlers in a safe and secure environment.
  • Plan activities that are appropriate for the age group, such as arts and crafts, reading stories, singing songs, playing games, and outdoor play.
  • Organize field trips to local parks or other educational attractions.
  • Feed toddlers meals and snacks according to daily schedule.
  • Teach basic manners such as saying please and thank you.
  • Encourage positive behavior by providing reinforcement through verbal praise or rewards.
  • Maintain accurate records of each child's progress including any developmental milestones reached or behavioral issues that may arise.
  • Ensure safety at all times by monitoring activities closely, implementing safety rules, and responding quickly to any potential hazards.
  • Develop individualized lesson plans based on the interests of each toddler.
  • Assist with the transition from home-to-school routines including helping them learn how to dress themselves independently.
  • Engage with parents about their child's development and address any concerns they have regarding their child’s care.
  • Administer first aid when necessary in case of minor injuries or illnesses.
  • Collaborate with other staff members to ensure consistency in care between shifts.
  • Follow all state regulations related to childcare centers including licensing laws and health requirements.
  • Provided support and guidance to children in conflict resolution.
  • Monitored children's activities to verify safety and wellbeing.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Encouraged children's emotional and social development.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Managed daily routines, ensuring a consistent schedule for naps, meals, and playtime.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Education

High School Diploma -

Kipp Austin Collegiate
05-2022

Some College (No Degree) - Business Administration And Management

Austin Community College

Skills

  • Cash Handling
  • Payment Processing
  • ID Verification
  • Customer Service
  • Payment Collection
  • Product Recommendations
  • Cash Register Operation
  • Issue Resolution
  • Complex Problem-Solving
  • Cash Management
  • Order Packaging
  • Regulatory Compliance
  • Staff Mentoring
  • Written and verbal communication
  • Bilingual fluency in Spanish and English
  • Training & Development

Timeline

Barista/Delivery Service

Summer Moon Coffee and Space X
02.2024 - 07.2024

Cashier /Bilingual Customer Service Representative

Teal House Coffee and Bakery
12.2022 - Current

Weekend Cleaning Crew Member

Air Bnb owners
09.2022 - 08.2023

Toddler Childcare Provider

Momma Carolyn’s
07.2022 - 10.2022

High School Diploma -

Kipp Austin Collegiate

Some College (No Degree) - Business Administration And Management

Austin Community College

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Carolina De La O Perez