Bonnie Zavala
Fowler,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Fresno Community Regional Medical Center
01.2022 - Current
- Optimize appointment scheduling processes to minimize conflicts and maximize availability for patients for 6 different providers.
- Acquire all authorizations for DME and medications.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Perform diabetic retinopathy screening, transfer and communicate with UC Berkeley to receive results, and educate patients of results.
- Upload insulin pumps, sensors, and glucose meters.
- Facilitate seamless patient care with thorough and accurate documentation of medical histories, allergies, vital signs, and medications.
- Direct patients to exam rooms, fielded questions, and prepared for examinations.
- Document vital signs and health history for patients.
- Build strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintain a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Schedule appointments, register patients, answer phones, and distribute sample pharmaceuticals as prescribed.
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintain strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Epic EMR knowledgeable
Medical Screener
Fresno Community Regional Medical Center
01.2022 - 01.2023
- Maintained daily screening and evaluations of patients and visitors at entry.
- Performed clerical duties such as creating, maintaining, and inputting patient and visitor information into EMR.
- Ensured patients and visitors are aware of their destination for the visit.
- De-escalated difficult situations with patients and visitors; provided empathy and understanding.
- Maintained a kind and courteous exchange with patients and visitors.
- While obtaining Lead position, ensured the placement of staff members and coordinated breaks and lunches.
- Maintained clean, neat and properly sterilized work area.
- Supported hospital operations by assisting with inventory management, ordering supplies as necessary to maintain adequate stock levels.
- Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients and visitors served.
Medical Assistant
Oak Haven Diabetes Center
05.2021 - 01.2023
- Acquired all authorizations for office visits, diagnostic procedures, DME, and medications.
- Verified patient insurance coverage and collected required co-payments.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Referred patients to appropriate offices with proper documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Recorded and scanned patient’s lab results into medical record.
- Authorized refills and provide prescription information to pharmacies.
- Obtained client medical history, medication information, symptoms, allergies, and vital signs.
- Uploaded insulin pumps, sensors, and glucose meters
- Prepared all billing encounters and deposits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Taught patients about medications, procedures, and care plan instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant
Valley Endocrine
12.2020 - 05.2021
- Performed general office duties, such as answering telephones, completing insurance forms, and scheduling patient appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, vital signs, and allergies.
- Uploaded insulin pumps, sensors, and glucose meters
- Administered vaccines and different injections.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant/Office Manager
Santé Community Health
03.2015 - 12.2020
- Performed general office duties, such as answering telephones, completing insurance forms, and scheduling patient appointments
- Acquired all authorizations for office visits, diagnostic procedures, DME, and medications
- Documented vital signs, allergies, health history for patients.
- Referred patients to appropriate offices with proper documentation.
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.
- Authorized drug refills and provide prescription information to pharmacies.
- Uploaded insulin pumps, sensors, and glucose meters.
- Prepared lab specimens for diagnostic evaluation.
- Lead person for studies done with insulin pump companies
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled finances to lower costs and keep business operating within budget.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Medical Assistant/ Office Manager
Dr. Mary Simon Pediatric Specialty
03.2008 - 08.2020
Education
Galen College of Medical And Dental Assistants
2008
Selma High School
2003
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Reliable team player
Certification
Medical Assistant, CPR Certified, Retinopathy Photographer Certified
Timeline
Medical Assistant II
Fresno Community Regional Medical Center
01.2022 - Current
Medical Screener
Fresno Community Regional Medical Center
01.2022 - 01.2023
Medical Assistant
Oak Haven Diabetes Center
05.2021 - 01.2023
Medical Assistant
Valley Endocrine
12.2020 - 05.2021
Medical Assistant/Office Manager
Santé Community Health
03.2015 - 12.2020
Medical Assistant/ Office Manager
Dr. Mary Simon Pediatric Specialty
03.2008 - 08.2020
Galen College of Medical And Dental Assistants
Selma High School
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