LEEAN M. JACK

· Works directly with MCPS middle school students.

· Assists students to become College, Career, and Community Ready as defined by MCPS, while leveraging language skills.

· Supports Career Advising in cooperation with MCPS offices.

· Assists educators and administrators integrate career awareness in core instruction.

· Travels to MCPS schools to provide support for planning, development, and implementation of Montgomery County Career Advising Program events.

· Partners with community organizations to further the mission of the Montgomery County Career Advising Program.

· Employs a dialogic model of instruction to help integrate learning.

· Provides RIASEC and other strengths-based assessments to assist student self-understanding.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintained a high level of product knowledge.
• Uses order intake tools to consult with customers, asks open ended questions to offer appropriate options and deliver total print solutions for their needs.
• Works cross functionally to provide insights and recommendations based on customer needs analysis.

• Drove continuous improvement initiatives within the team, fostering a culture of excellence and consistently exceeding client expectations.
• Assessed customer needs and developed solutions to meet needs.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Established and maintained service schedules for several projects to help plan organize workload.
• Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
• Participated in meetings and discussions with internal and external stakeholders to discuss key performance indicators and strategies for successful completion of service projects.

• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
• Used classroom observations to create written assessments of student performance.
• Maintained accurate records of student attendance, progress reports, IEPs, and other pertinent information required by state regulations or district policies.
• Contributed to classroom learning by preparing and implementing daily lesson plans.
• Facilitated communication between general education teachers and special education staff to ensure consistency in instruction and accommodations.
• Collaborated with multidisciplinary teams to develop comprehensive support plans addressing the academic, social, emotional, and behavioral needs of students.
• Contributed to the creation of a safe and supportive learning environment where all students felt valued and accepted.
• Assisted with the planning and execution of field trips that incorporated hands-on learning experiences relevant to curriculum objectives.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maximized productivity using effective time management techniques while maintaining high-quality service standards.
• Ensured timely follow-up with customers on pending issues, leading to higher trust and loyalty.
• Collaborated with team members to create a positive work environment, improving overall customer experience.