Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Asia Brown

Summary

Motivated professional offering Bachelor of Arts in Psychology. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Skilled in dispatch, billing, data entry and customer service in minimal supervised settings with SAP experience. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

FanDuel
09.2024 - Current
  • Respond promptly and professionally to customer inquiries via various channels including live chat and email.
  • Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
  • Investigate and resolve customer complaints or issues efficiently and effectively.
  • Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
  • Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.

Customer Service Representative/Dispatcher

Service Experts LLC
Duluth
11.2023 - Current
  • Assist drivers with transportation route obstacles to ensure on-time delivery/arrival
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Evaluated and adjusted over 35 routes based on daily needs, available workers, traffic hazards, and weather conditions
  • Documented all changes in computer tracking system
  • Directed investigations to verify and resolve customer or shipper complaints
  • Maintains the service technician, plumber and electrician schedules and dispatches electricians as service calls are completed through service titan.
  • Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
  • Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts.

Data Entry Specialist

TSI Transworld
Atlanta
03.2023 - 11.2023
  • Ensure all billing data matches i.e. account number, meter number, company name, company address
  • Complete 35 bills per hour
  • Completed accurate and efficient data entry and database updates to support business operations
  • Identified and corrected data entry errors to prevent duplication across systems
  • Reviewed and updated account information in company computer system.
  • Compiled data from source documents prior to data entry
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports

Customer Care Specialist I

Duke Energy
Charlotte
09.2018 - 03.2023
  • Interacted with customers in a professional, courteous, and empathetic manner, using effective listening and communication skills via chat, email, and phone.
  • Analyzed, completed, and processed electric billing inquiries for customers using Duke Energy's Customer Information and Billing System (CBIS).
  • Checked and verified all orders for accuracy, and to provide first-call resolution.
  • Recommend and provide customers with products or services to purchase.
  • Resolve customer complaints and process all inquiries so that both the customer and the company benefit.

Assistant Store Manager

DTLR
Charlotte
02.2018 - 09.2018
  • Prepare documentation and reports on routine company correspondence for future reference purpose.
  • Coach the team on effective upselling and cross-selling methods
  • Adapting to constant change, i.e. program offerings, computer tools, process changes.
  • Explaining company policies, procedures and government regulations as they relate to the jobs guidelines.
  • Utilizing my customer service skills while providing accurate information and gaining genuine connections with positive experiences in each contact
  • Managed scheduling for store shifts so that was proper staffing at all time
  • Immediately addressed problems with customers to promote quick and successful resolutions

Customer Service Staff

Publix
Wilmington
06.2016 - 02.2018
  • Train agents with their ability to accelerate in customer service
  • Assist with providing login information and training agent on aspect of in store policy
  • Provide excellent Customer Service
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Problem Resolution
  • Handling customer through consultative approach
  • Provided an elevated customer experience to generate a loyal clientele
  • Provide feedbacks to assist in the creation of performance management

Education

Bachelors - Psychology

North Carolina Agricultural & Technical State University
Greensboro, NC
01.2016

Skills

  • Effective communicator
  • Problem solving
  • Customer service professional
  • Self-starter
  • Time management
  • Team player
  • Trainer
  • Detail-oriented
  • Account management
  • Data entry

Training

  • Computer Applications
  • Microsoft Outlook
  • Ten Key Data Entry
  • Microsoft Word
  • Privacy & Corporate Security Training
  • Excel
  • Code of Ethics
  • Access
  • Electronic Mail
  • Power Point

Timeline

Customer Support Specialist

FanDuel
09.2024 - Current

Customer Service Representative/Dispatcher

Service Experts LLC
11.2023 - Current

Data Entry Specialist

TSI Transworld
03.2023 - 11.2023

Customer Care Specialist I

Duke Energy
09.2018 - 03.2023

Assistant Store Manager

DTLR
02.2018 - 09.2018

Customer Service Staff

Publix
06.2016 - 02.2018

Bachelors - Psychology

North Carolina Agricultural & Technical State University

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