Anderson Anwia
Sterling Heights
Summary
Motivated and adaptable professional with strong communication, organization, and time-management skills, seeking to excel in auto sales. Dedicated to a customer-first approach and driven by the fast-paced, commission-based environment of dealership sales.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Park Home Health Care
08.2023 - Current
- Schedule and call patients regarding upcoming surgeries and procedure dates.
- Verify insurance information and ensure accuracy prior to scheduling.
- File and organize essential medical documentation and paperwork.
- Coordinate with clinical and administrative staff to ensure smooth workflow.
Senior Client Communication Specialist
Rocket Mortgage
03.2022 - 07.2023
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
- Took messages and transferred calls for telemarketing team.
- Resolved customer complaints by escalating calls to proper department.
Telemarketing Sales Representative
Emortgage Funding
07.2021 - 12.2021
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Made appointments with interested customers according to schedule availability.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Broke down objections using friendly, persuasive strategies.
- Collaborated with management to resolve concerns and problem calls.
Porter
Matthews-Hargraves
09.2019 - 06.2021
- Efficiently move and park vehicles on the dealership lot, maximizing space utilization and ensuring proper organization.
- Maintain a clean and presentable appearance of all vehicles on display, both inside and out, by performing regular washing, vacuuming, and detailing.
- Inspect vehicles for any damages, reporting them to the appropriate personnel for further action.
- Assist the sales and service departments by transporting vehicles to and from various locations within the dealership, as well as off-site locations when necessary.
- Keep track of inventory, ensuring that each vehicle's location is accurately documented and communicated to the sales team.
Conduct regular lot checks to ensure vehicles are properly displayed, with correct pricing and informational materials.
Education
High School Diploma -
Adlai Stevenson High School
Sterling Heights, MI06.2019
Skills
- Time Management
- Customer Service
- Communication Strategy Development
- Performance improvement
- Internal Communications
- Confidentiality
- Relationship building
- Workflow optimization
Languages
English
Native/ Bilingual
Chaldean
Native/ Bilingual
Timeline
Intake Coordinator
Park Home Health Care
08.2023 - Current
Senior Client Communication Specialist
Rocket Mortgage
03.2022 - 07.2023
Telemarketing Sales Representative
Emortgage Funding
07.2021 - 12.2021
Porter
Matthews-Hargraves
09.2019 - 06.2021
High School Diploma -
Adlai Stevenson High School