Overview
Work History
Education
Skills
Timeline
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Haley Werter

Boca Raton,FL

Overview

9
9
years of professional experience

Work History

Self Employed

Private Pet Care Concierge Services
01.2016 - Current
  • Mitigated potential behavioral issues by implementing consistent routines based on individualized pet requirements
  • Developed trusting relationships with clients, leading to repeat business and positive word-of-mouth referrals
  • Educated clients on best practices in pet nutrition, exercise regimes, and preventative healthcare measures for optimal wellness outcomes
  • Enhance pet well-being by providing personalized and attentive care to diverse breeds and species
  • Assisted in rehabilitation of injured or post-surgical pets by adhering to prescribed physical therapy routines under veterinary guidance
  • Trained animals in behavioral compliance or other special routines or commands
  • Detected early signs of health concerns in pets through careful observation and promptly communicated findings with owners or veterinarians as needed

Front Desk Receptionist

Doggy Day Care & Hotel
Delray Beach, FL
02.2024 - 11.2024
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Explained policies and procedures to visitors.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Scheduled and confirmed appointments for clients and staff.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled sensitive information in a confidential manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Coordinated maintenance requests for office equipment and facilities.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.

Secretary's Assistant

Dermatology Consultants of South Florida
Coral Springs, FL
03.2018 - 11.2020
  • Maintained effective communication with internal customers regarding status updates on projects.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Performed data entry tasks into software programs such as Excel spreadsheets or Access databases.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
  • Scheduled appointments and meetings for the secretary.
  • Organized and maintained filing systems, both paper and electronic.
  • Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.

Education

Bachelor's Degree - Psychology

Florida Atlantic University
Boca Raton, FL
01-2026

Associate's Degree -

Florida Atlantic University
12.2024

Skills

  • Animal nutrition
  • Animal training
  • Animal body language
  • Animal enrichment
  • Pet exercise
  • Patience
  • Empathy
  • Organization
  • Flexible schedule availability
  • Efficient time management
  • Organization and prioritization
  • Listening and comprehension
  • Food preparation techniques
  • Adaptability and resilience
  • Sales and upselling
  • Strong work ethic
  • Phone reception
  • Complex Problem-solving
  • Appointment coordination

Timeline

Front Desk Receptionist

Doggy Day Care & Hotel
02.2024 - 11.2024

Secretary's Assistant

Dermatology Consultants of South Florida
03.2018 - 11.2020

Self Employed

Private Pet Care Concierge Services
01.2016 - Current

Bachelor's Degree - Psychology

Florida Atlantic University

Associate's Degree -

Florida Atlantic University

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Haley Werter