Summary
Overview
Work History
Education
Skills
References
Timeline
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Isabella Brandreth

Prescott ,AZ

Summary

Customer-savvy professional accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Xanterra Parks & Resorts
04.2023 - 08.2023
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Receptionist

Swoon Salon
01.2020 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cleaning and organization of salon including; Creating eye catching product displays, Keeping storage and backstock organized, and creating a visually aesthetic and functional work environment.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Acted as first point of contact and set appointments for prospective clients.

Education

Certification - Data Science, Coding, Programming

Google Data Analysis Course
Remote
01.2023

High School Diploma -

Accelerated Learning Center
Phoenix, AZ
05.2019

Skills

  • Self motivated and team oriented, with the ability to work successfully both independently and within a team
  • Ability to handle high volume and high stress situation
  • Strong desire to create a fantastic customer experience
  • Ability to complete tasks with accuracy and efficiency
  • Customer Complaint Resolution
  • Ability to multitask; highly organized, detail oriented
  • Excellent interpersonal skills with guests and fellow members of staff
  • Experience with microsoft and lodging software

References

Brittany Bellet- Owner of swoon salon 4803303151

Aria Lineberger- Head stylist of swoon salon 4806000441

Bria Funston- Head of marketing swoon salon 4253671748

Daniel Armour- Front Desk Manager Zion Lodge Danieljohn383@outlook.com 8176486982

Austin Leber- Front Desk Supervisor Zion Lodge Actrey11@gmail.com 6039034695

Timeline

Front Desk Agent

Xanterra Parks & Resorts
04.2023 - 08.2023

Receptionist

Swoon Salon
01.2020 - 12.2022

Certification - Data Science, Coding, Programming

Google Data Analysis Course

High School Diploma -

Accelerated Learning Center

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Isabella Brandreth