Crystal Harris
Dallas, TX 75209
Summary
Enhanced and learned multiple skills while assisting external and internal customers with travel needs while working for Southwest Airlines in Chicago Midway and Dallas Lovefield Airport. Seeking an opportunity to use my 16 years of customer service skills as a Retail Seasonal Sales Associate.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
05.2007 - 06.2023
- Provided exceptional customer service and hospitality to internal and external customers throughout the check-in process
- Processed and identified solutions to issues and challenges related to flight delays and cancellations
- Assisted with lost, delayed and damaged luggage
- Provided support to colleagues to resolve customers' challenges and issues
Education
High School Diploma -
Edward Tilden Career Community Academy
Chicago, IL06-2004
Skills
- Customer service
- Critical thinking
- Communication
- Teamwork
- Time management
- Problem solver
- Works well under pressure
- Adaptability
- Interpersonal skills
- Attention to detail
- Multi-tasking
Languages
English
Advanced (C1)
Software
Altea (including CM)
Microsoft Word, Excel, Powerpoint and Outlook
Multi-line Phone
OpsSuite
Multi-purpose Printer (including Fax)
Timeline
Customer Service Agent
Southwest Airlines
05.2007 - 06.2023
High School Diploma -
Edward Tilden Career Community Academy
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