Hannah Smith
Johns Island,SC
Summary
Dynamic professional with a proven track record as a Published Author at IngramSpark, excelling in relationship building and project workflow enhancement. Skilled in cash flow analysis and management, I have successfully increased readership and engagement through strategic marketing initiatives, while fostering a loyal community and maintaining consistent ethical behavior in all endeavors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Published Author
IngramSpark
09.2025 - Current
- Authored engaging content across various genres, enhancing visibility and readership.
- Edited manuscripts for clarity, coherence, and grammatical accuracy, ensuring polished final products.
- Conducted extensive research on industry trends, informing writing projects and enhancing relevance.
- Coordinated publication schedules, aligning timelines with marketing campaigns for maximum impact.
- Engaged with audiences through social media, fostering a loyal reader community.
- Developed promotional strategies to increase book visibility across multiple platforms.
- Collaborating with fellow authors on joint projects, expanding creative horizons and networking opportunities.
- Utilized feedback from beta readers to refine drafts, improving overall quality of publications.
- Participated in writing workshops, honing skills and exchanging techniques with peers.
- Created compelling book descriptions and author bios, enhancing marketability of works.
- Managed the self-publishing process, overseeing design, formatting, and distribution logistics.
- Leveraged analytics to track reader engagement and adjust marketing efforts accordingly.
- Maintained comprehensive records of submissions and correspondence with publishers and agents.
- Demonstrated adaptability by experimenting with different writing styles and genres to reach diverse audiences.
- Maintained strong relationships with clients, subcontractors and local authorities, ensuring smooth project execution and positive long-term collaborations.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Social media pages reaching approximately 12,000 viewers and engagement reaching 1.5k in the timeframe of two weeks with marketing strategies.
Financial Advisor
Food Lion
10.2024 - 12.2025
- Educated clients on tax strategies to maximize their financial growth and minimize liabilities.
- Managed payroll operations effectively, ensuring timely payments to employees while also minimizing errors in calculations or deductions.
- Assisted in the development of annual budgets through careful analysis of historical data and projected future expenses.
- Protected company assets by establishing strong internal controls and monitoring adherence to policies.
- Coached junior staff members on best practices in bookkeeping operations, fostering a culture of continuous improvement within the department.
- Established strong working relationships with external auditors, facilitating smooth year-end audits without significant findings or adjustments needed.
- Reduced discrepancies in financial records by conducting thorough audits and addressing any irregularities found.
- Maintained and processed invoices, deposits, and money logs.
- Streamlined financial processes by implementing efficient bookkeeping systems and procedures.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Utilized financial software to prepare consolidated financial statements.
Kitchen Manager
Chipotle Grill
02.2022 - 11.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Attained kitchen staff through training, disciplinary action, and performance reviews.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Sales Supervisor
Lowes Home Improvment
03.2020 - 06.2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Constructed displays and signs to promote specified products and sales promotions.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
- Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
- Streamlined sales reporting process, making it easier for management to track progress and identify areas for improvement.
- Enhanced team's sales performance by leading weekly strategy meetings.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Customer Service Manager
BiLo Foods
04.2016 - 08.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Kept accurate records to document customer service actions and discussions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Created and reviewed invoices to confirm accuracy.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Improved service delivery consistency by monitoring and adjusting workflows.
- Designed incentive programs to motivate staff and improve service levels.
- Elevated customer satisfaction with detailed training programs for support staff.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Receptionist Intern
Dentalsmart
02.2016 - 03.2016
- Job Shadow Internship
- Managed appointment scheduling, ensuring timely and accurate bookings for patient visits.
- Coordinated office supplies, maintaining inventory levels to support daily operations.
- Provided administrative assistance by organizing files and updating patient records.
- Performed data entry and management tasks, ensuring accuracy and confidentiality of information.
- Facilitated visitor coordination, welcoming guests and directing them to appropriate personnel.
- Handled incoming calls, addressing inquiries and routing calls efficiently to staff members.
- Assisted with patient check-in processes, ensuring a smooth and efficient experience.
- Supported dental staff in preparing treatment rooms, maintaining cleanliness and organization.
- Processed patient payments, ensuring accurate transactions and maintaining financial records.
- Monitored waiting area, providing updates to patients regarding wait times and services.
- Provided support in managing patient records, ensuring compliance with privacy regulations.
- Executed mail and package handling, ensuring timely delivery and organization of correspondence.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted with patient satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Reduced wait times for appointments by efficiently handling walk-ins and identifying gaps in the schedule for same-day bookings.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Managed multiple phone lines simultaneously without compromising quality of service or caller satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through telephone, or postal mail.
Education
Bachelor of Science - Neuroscience
Harvard Extension School
Cambridge, MA06-2029
Associate of Science - Human Biology
Trident Technical College
Charleston, South Carolina, SC05-2021
High School Diploma -
James Island Charter High School
James Island, Sc11-2019
Skills
- Health policy negotiations
- Coordination of authorizations
- Cash flow analysis and management
- Customer-oriented mindset
- Consistent ethical behavior
- Proficient in conducting financial audits
- Relationship building with clients
- Employee training
- Project workflow enhancement
- Experienced with Microsoft Office applications
- Strong organizational abilities
- Efficient data categorization
Accomplishments
- Published my debut novel "Somewhere In the Meadow"
- Editing and formatting my second novel leading to a series
- Attending Harvard Extension University
- Single mother of two sons
- Won two first place, one second place, and participation awards for a wildlife art contest in Colombia, SC
Certification
- Basic First Aid and CPR
- ServeSafe
Languages
English
Native or Bilingual
Spanish
Elementary
Italian
Limited Working
Latin
Elementary
Chinese (Mandarin)
Elementary
American Sign Language (ASL)
Professional Working
Timeline
Published Author
IngramSpark
09.2025 - Current
Financial Advisor
Food Lion
10.2024 - 12.2025
Kitchen Manager
Chipotle Grill
02.2022 - 11.2023
Sales Supervisor
Lowes Home Improvment
03.2020 - 06.2021
Customer Service Manager
BiLo Foods
04.2016 - 08.2019
Receptionist Intern
Dentalsmart
02.2016 - 03.2016
Bachelor of Science - Neuroscience
Harvard Extension School
Associate of Science - Human Biology
Trident Technical College
High School Diploma -
James Island Charter High School