Mercy Villafana
Puyallup,WA
Summary
Bilingual Operations, Marketing, and Accounting Manager with 9+ years of experience. Has a keen sense of business acumen and a talent for personnel management. Comes with 5+ years of accounting proficiency and creates a positive client experience without sacrificing operational standards. Possesses complete expertise in office/operations automation and marketing strategies in a wide variety of products. Administrative management; effectively balancing competing priorities and establishing efficient workflow procedures. Versatile, resourceful, and team-focused professional.
Overview
10
10
years of professional experience
Work History
Branch Manager
FRSTeam
03.2021 - Current
- Strengthened business by leading implementation of new processes, procedures, and insurance guidelines
- Exceeded branch sales objectives and goals by 980K in 2023
- Negotiate contracts and terms of service/delivery with existing and prospective clients
- Prepare financial statements & engage yearly in company wide budget development efforts.
- Manage the daily activities and performance of 8-20 associates.
- Schedule and conduct department and company meetings and weekly Goal Setting and Reviews (GS&R) events with team.
- Maintained branch files for major accounts, investments and employees.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Business Relations Manager
Precision Concrete Cutting
10.2019 - 03.2021
- Ensured client contract fulfillment was met with 100% accuracy.
- Established new contracts with various cities across Washington stats while, governing existing accounts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Property Manager
Lincoln Military Housing
10.2017 - 10.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Kept 200+ properties in compliance with local, state and federal regulations.
- Developed and implemented marketing strategies to increase occupancy rates.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
Office Manager & Billing Specialist
RWC IDEALEASE
02.2014 - 05.2017
- Responsible for a full territory, manage fleet of 120+ commercial rental vehicles valued over $10m.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Created and load payroll data batches using ADP, Now for, one time payments, hours worked, overtime and deductions adjustments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reviewed, analyzed, and checked payroll reports for accuracy and made necessary adjustments or corrections through journal entries or other established procedures.
Education
Associates of Applied Science in Business Management & Administration -
CENTRAL TEXAS COLLEGE
Bachelor of Science in Business Management & Marketing -
PURDUE UNIVERSITY GLOBAL
12.2022
Skills
- Proficient in Microsoft Office Suite, Quickbooks, Workday, ADP Payroll, Yardi, Teams, Kronos, Contents Track, quick base, Dash
- Business Development Expertise
- Human Resources Knowledge
- Branch Operations Management
- AP and AR Management
- Bookkeeping
Languages
English
Spanish
Timeline
Branch Manager
FRSTeam
03.2021 - Current
Business Relations Manager
Precision Concrete Cutting
10.2019 - 03.2021
Property Manager
Lincoln Military Housing
10.2017 - 10.2019
Office Manager & Billing Specialist
RWC IDEALEASE
02.2014 - 05.2017
Associates of Applied Science in Business Management & Administration -
CENTRAL TEXAS COLLEGE
Bachelor of Science in Business Management & Marketing -
PURDUE UNIVERSITY GLOBAL