Alexandria Calhoun
Oklahoma City,OK
Summary
I have over five years of five years of data administration and customer service. I have worked in many different fields, focusing on client relationships and building rapour, as well as utilizing my skills as an instructor. I am a creative and arts enthusiast and try to take this attitude in everywhere I go. Full work history and references are available upon request.
Overview
5
5
years of professional experience
Work History
Student teacher
University Of Central Oklahoma
08.2020 - 12.2020
- Increased students'' critical thinking skills through the implementation of group projects and problem-solving exercises.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
- Provided constructive feedback on student work, guiding them toward improvement while building their confidence in their abilities.
Clerical assistant II
University Of Oklahoma
07.2019 - 12.2019
- Executed collection calls, and transcribed interactions to solicit child support payments and/or set-up repayment plans on overdue accounts; provided advice on debt repayment policies and default consequences including license suspensions.
- Utilized CPM showcase, which offered many workshops about collaborative work, and workroom management skills.
- Assisted with the preparation of financial reports, contributing to well-informed budgetary decisions.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Provided advice on debt repayment policies and default consequences including license suspensions...etc.
service desk represenative
University Of Central Oklahoma
09.2015 - 04.2016
- Increased first-call resolution rates by providing thorough troubleshooting and leveraging extensive knowledge of company systems and applications.
- Contributed to the development of a robust knowledge base, authoring articles on common issues and solutions for quick reference by colleagues.
- Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations.
- Served as a liaison between end-users and higher-level support teams to facilitate swift resolutions for escalated issues.
Education
bachelor of music in vocal music education -
university of central oklahoma
12.2020
high school diploma -
Southmoore high school
05.2015
Skills
- Data Entry
- Emotional Intelligence
- Flexibility
- Responsibility
- Communication
- Microsoft office suite
- Report Preparation
- Data Collection
- Documentation proficiency
- File Management
Timeline
Student teacher
University Of Central Oklahoma
08.2020 - 12.2020
Clerical assistant II
University Of Oklahoma
07.2019 - 12.2019
service desk represenative
University Of Central Oklahoma
09.2015 - 04.2016
bachelor of music in vocal music education -
university of central oklahoma
high school diploma -
Southmoore high school