Teresa Valdez
San Bernardino,CA
Summary
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in Management role.
Overview
12
12
years of professional experience
Work History
Manager
Bradshaw home
10.2023 - Current
- Oversee day to day operations of our growing customer service department including but not limited to; order processing and invoicing, customer communication
- Oversee day to day operations of our Shipping and outbound department
- Participate in new employee hiring and coordinate new employee onboarding and training
- Responsible for case fill rate and service improvement(s) from a Customer Service standpoint
- Lead order management improvement initiatives, with succinct end-to-end strategy and roadmap
- Strategize ongoing success and efficiency through process improvement
- Develop, implement, document, and uphold customer service processes and procedures, ensuring they align with the company’s mission and core values
- Performance management for all direct reports, including goal setting, mid-year and end of year reviews
- Lead and grow a dedicated team of customer service representatives, providing training, guidance, coaching and support as needed
Delivery station Manager
Amazon
07.2021 - 09.2023
- Over seeing the floor operations to make sure all trailers have been offloaded and doing a sweep of any packages that are not in the correct route
- Perform leadership functions for the yard team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day
- Perform functions to maintain yard accuracy
- Correspond with multiple DSP companies and their contacts if we need any additional routes for the day
- Facilitate the relationship between the yard team and the IB and OB FC teams
- Use multiple shipping company's software to ship and track packages
- Coordinate trailers to corresponding dock doors and cross docks using the appropriate
- Troubleshoot packages that are in the wrong route and coach the associates to make sure they are following standard work
- Verify on scanner and package before placing it on the route
- Communicate well with fellow employees and coordinate activities according to need
- Comprehensive understanding of shipping requirements, rules and obligations by carrier, destination and package type
- Ensure that all safety measures and precautions are in place and being used regarding the docks and trailers
Logistics Specialist
Amazon
10.2013 - 11.2021
- Develop and execution of daily Inbound and Outbound load plans in order to process and ship out up to 135,000 units per day, while meeting the critical pull times throughout the day
- Away Team Launched four Sort Centers across the Network
- (ONT5, ATL6, BFI4, HOU1)
- Ensuring yard and dock safety at all times
- Develop and monitor trailer pool requirements and coordinate with third party carriers
- Collect and consolidate information from sources including DMS and SCMS to determine a daily load plan for both line haul moves and direct delivery operations, meanwhile making any required adjustments to execute at 100% to plan
- Implement Standard Work for Dock Door Setup SSP (Inbound Dock Mgmt) YMS, Takt Time Flow Sheets, Yard Movement
- Full knowledge and understanding all SCMS (Sort Center Management System) functions
- Creating 'what if' solutions for any problems that may arise, (over capacity trailers, full utilization of all Out Bound trailers, contingency planning for high volume, etc.)
- Demonstrating good judgment when prioritizing workload
- Assisted in the Launch of new Sort Centers across the US with lead training
- Monitor System generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix
- Update weekly metrics information for ONT5 Package delivery percentages, Dive Deep into any misses and deliver action plan and result to ensure that the same misses would not take place
Process Assistant
Amazon
10.2012 - 06.2013
- Coaching associates to work safely at all times
- Assisting the floor as an associate resource, training associates and verifying SOP compliance
- Fully understanding workflow and daily production goals
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Problem Solve PA
- Load Management
- RC, Forklift Trained
- Sort PA
- Hazmat PA
- Inbound Trained
- Problem Solve PMV/Standard Process Owner
- Shift Scheduling Experience
- Project management Experience
Skills
- OPERATIONS
- SHIPPING
- FORKLIFT CERTIFICATION
- CUSTOMER SERVICE
- Software Troubleshooting
- Quality Inspection
- Computer Networking
- Quality Assurance
- Microsoft Windows
- Operating Systems
- Network Support
- Troubleshooting
- Technical Support
- System Administration
- OSHA standards
- Warehouse and manufacturing operations
Timeline
Manager
Bradshaw home
10.2023 - Current
Delivery station Manager
Amazon
07.2021 - 09.2023
Logistics Specialist
Amazon
10.2013 - 11.2021
Process Assistant
Amazon
10.2012 - 06.2013
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