Rubna Constant
Customer Service
Lauderdale Lakes,FL
Summary
Client-focused and dedicated customer service professional with 8 years experience, a team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Client Service Rep
Universal Property & Casualty Insurance
Fort Lauderdale, FL
01.2020 - 10.2021
- Answered inbound calls from policy holders, agents, mortgage lenders and field inspectors
- Informed of underwriting memos, payment due, renewals or cancellations
- Processed payments, and provided requested documentation by fax or email
- Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
- Identify, recommend, and execute consumer strategies to increase policy retention
- Maintained records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
- Resolved issues by clarifying the customer's concern, determining the cause of the issue, and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Dispatcher/Customer Service Rep
Peoples Trust Insurance
Deerfield Beach, FL
01.2019 - 01.2020
- Actively handled 100-200 combined inbound and outbound phone calls
- Scheduled work orders and dispatched calls to inspectors
- Resolved customer complaints regarding their inspections
- Maintained an accurate record of all files and entered data into the CRM systems
- Documented interactions with customers, update accounts, and record problem solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed-through on all call escalations to increase customer retention rates.
Account Manager/Customer Service Rep
Cancer Screening Center
Pompano Beach , FL
03.2018 - 01.2019
- Answered incoming and outgoing calls, emails, and chats asking questions to determine service needs and accurately inputting information into electronic systems
- Resolved product returns, responded to shipping inquiries, and answered order status questions
- Maintained up-to-date knowledge of policies and procedures to answer customer questions and addressed concerns
- Assisted in training new associates and handled general offices duties, including generating reports and communications, faxing, mailing and indexing confidential documents.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Education
High School Diploma -
James Madison High School
Atlanta, GA 08.2004 - 06.2008
Associate of Arts - Arts & Sciences
City College - Fort Lauderdale
Fort Lauderdale, FL 10.2015 - 06.2017
Skills
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Timeline
Client Service Rep
Universal Property & Casualty Insurance
01.2020 - 10.2021
Dispatcher/Customer Service Rep
Peoples Trust Insurance
01.2019 - 01.2020
Account Manager/Customer Service Rep
Cancer Screening Center
03.2018 - 01.2019
Associate of Arts - Arts & Sciences
City College - Fort Lauderdale
10.2015 - 06.2017
High School Diploma -
James Madison High School
08.2004 - 06.2008
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