Esperanza Serrano
Student
Saint Joseph,MO
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Nursing Student
Missouri Western State University
St. Joseph, Missouri
01.2022 - Current
- Transported patients between unit rooms and scanning locations for diverse procedures.
- Worked alongside experienced nursing professionals to learn new procedures.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Built rapport with patients and members of patients' support systems.
- Administered close patient care, checked vital signs and monitored telemetry.
- Monitored each patient to meet appropriate care and document status changes.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Coordinated meal and snack deliveries, assisted with feeding and charted intake for review.
- Delivered exceptional care to patients by helping with mobility and daily living requirements.
Volunteer
Fruedenthal Parkinsons Center
St. Joseph, MO
01.2022 - Current
- Engaged in community outreach to support program mission.
- Helped organize and manage events and projects.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Supported engaging and fun events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Greeted visitors and answered questions about program, requirements and opportunities.
Sales Associate
Victoria's Secret & PINK
Colorado Springs, CO
10.2020 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Answered customer questions about sizing, accessories and merchandise care.
- Increased sales by offering advice on purchases and promoting additional products.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Assistant Manager
Journeys Shoe Store
Denver, CO
07.2018 - 08.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Education
Bachelor of Science - Nursing
Missouri Western State University
Saint Joseph, MO 01.2022 - Current
Bachelor of Science - Nursing
University of Colorado At Colorado Springs
Colorado Springs, CO 08.2019 - 05.2020
High School Diploma -
Smoky Hill High School
Aurora, CO 08.2015 - 05.2019
No Degree - Dual Enrollment
Community College of Aurora
Aurora, CO 05.2001 -
Skills
Privacy and confidentiality
Patient Assessments
Patient consultation
Excellent people skills
Adapt to diverse groups
Multi-tasking strength
Exceptional customer service
Problem-solving skills
Organization and Time Management
Timeline
Nursing Student
Missouri Western State University
01.2022 - Current
Volunteer
Fruedenthal Parkinsons Center
01.2022 - Current
Bachelor of Science - Nursing
Missouri Western State University
01.2022 - Current
Sales Associate
Victoria's Secret & PINK
10.2020 - 08.2021
Bachelor of Science - Nursing
University of Colorado At Colorado Springs
08.2019 - 05.2020
Assistant Manager
Journeys Shoe Store
07.2018 - 08.2019
High School Diploma -
Smoky Hill High School
08.2015 - 05.2019
No Degree - Dual Enrollment
Community College of Aurora
05.2001 -