Ashley Harrison
Hoquiam,WA
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective conflict resolution and strong cash handling skills. Recognized for building lasting relationships and fostering a welcoming environment, leading to increased customer loyalty, operational efficieny and repeat business.
Overview
12
12
years of professional experience
Work History
Cashier
Fresh Foods
Pacific Beach, WA
07.2023 - Current
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
Wine Decor and More
Puyallup, WA
07.2015 - 11.2017
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Store Manager
Christopher & Banks
Federal Way, Kent And Puyallup, WA
09.2013 - 07.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, responding to to customer concerns and increasing repeat business in-store visits
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Nursing
Pacific Lutheran University
Tacoma, WASkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Professionalism and courtesy
- Time management skills
- Team collaboration
- Conflict resolution
- Reliability and punctuality
- Cash handling and management
Timeline
Cashier
Fresh Foods
07.2023 - Current
Sales Associate
Wine Decor and More
07.2015 - 11.2017
Assistant Store Manager
Christopher & Banks
09.2013 - 07.2015
Nursing
Pacific Lutheran University