Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Ashley Harrison

Hoquiam,WA

Summary

Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective conflict resolution and strong cash handling skills. Recognized for building lasting relationships and fostering a welcoming environment, leading to increased customer loyalty, operational efficieny and repeat business.

Overview

12
12
years of professional experience

Work History

Cashier

Fresh Foods
07.2023 - Current
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Learned duties for various positions and provided backup at key times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Sales Associate

Wine Decor and More
07.2015 - 11.2017
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Assistant Store Manager

Christopher & Banks
09.2013 - 07.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, responding to to customer concerns and increasing repeat business in-store visits
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Nursing

Pacific Lutheran University
Tacoma, WA

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Professionalism and courtesy
  • Time management skills
  • Team collaboration
  • Conflict resolution
  • Reliability and punctuality
  • Cash handling and management

Timeline

Cashier

Fresh Foods
07.2023 - Current

Sales Associate

Wine Decor and More
07.2015 - 11.2017

Assistant Store Manager

Christopher & Banks
09.2013 - 07.2015

Nursing

Pacific Lutheran University

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Ashley Harrison