Traverse Campbell
Charlotte,NC
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Sales Development Representative
Sealed Air Global Headquarters
Charlotte, United States
02.2023 - Current
- Built and managed an accurate sales pipeline to maintain a high volume of activity, winning $1.5 million in food sales in 2024.
- Used data analytics to identify and track sales trends, and develop actionable insights.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process—from initial inquiry to post-sale follow-up.
- Collaborated with the marketing team to create targeted email campaigns, effectively increasing lead generation.
- Established relationships with prospects and customers to promote product understanding and drive sales growth in the Food, Protective, and Auto-bag product lines.
- Won new business by articulating the full value of the company's capabilities to prospects.
- Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
Senior Customer Service Representative
Sealed Air Global Headquarters
Charlotte, NC
04.2018 - 04.2023
- Resolved customer service issues using company processes and policies, and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Mentored junior team members, contributing to their professional development, and overall team success.
- Established a strong rapport with customers and the food sales team, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks, while ensuring timely completion.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Educated customers about billing, payment processing, and order tracking through SAP.
- Trained in multiple divisions of the business involving food, protective, shrink, parts, and equipment in processing orders, quotes, and procedures.
- Processed returns from Lotus Notes for customer credits and returns for food sales.
Logistics Coordinator
Sealed Air Cryovac
Simpsonville
04.2017 - 04.2018
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Facilitated cross-functional team meetings to align logistics activities with broader business objectives.
- Enhanced team communication, resulting in improved collaboration, and faster problem resolution.
- Conducted regular audits of warehouse procedures to ensure compliance with industry regulations and company policies.
- Reduced order processing time with the introduction of a new picking and packing system.
- Negotiated favorable shipping rates with carriers, reducing transportation costs while maintaining service quality.
- Oversaw inventory control processes, maintaining accurate stock levels, and minimizing product loss or damage.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
Operations Manager
Norfolk Wire
Charlotte, NC
11.2010 - 04.2017
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Navigated UPS and FedEx online for packaging, including negotiating with various carriers for FTL, LTL, and expedited shipments.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability, and improved performance outcomes.
- Opened the virtual cash drawer for daily counter sales of cash flow, as well as returned merchandise authorizations.
- Conducted regular performance reviews, identifying areas for improvement, and developing action plans to address them.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC06-1994
Some College (No Degree) - Business Administration
Central Piedmont Community College
Charlotte, NCSkills
- Account prospecting
- Customer relationship building
- CRM management
- Product demonstration
- Lead qualification
- Sales team collaboration
- Leads prospecting
- Customer service
- Complaint resolution
- Quality assurance
- Account management
- Sales team collaboration
- Team leadership
- Cross-functional collaboration
- Cold calling
- Lead qualification
- Goal-oriented mindset
- Salesforce proficiency
- Relationship development
- Strategic thinking
- Team building
Software
- Sap
- Salesforce
- Lotus Notes
- Prophet 21
- As400
- Bluejay
- Fourkites
Timeline
Sales Development Representative
Sealed Air Global Headquarters
02.2023 - Current
Senior Customer Service Representative
Sealed Air Global Headquarters
04.2018 - 04.2023
Logistics Coordinator
Sealed Air Cryovac
04.2017 - 04.2018
Operations Manager
Norfolk Wire
11.2010 - 04.2017
High School Diploma -
Hillcrest High School
Some College (No Degree) - Business Administration
Central Piedmont Community College
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