Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sage Wheeler

Raleigh,North Carolina

Summary

Highly adaptable and results-oriented professional with six years in customer service, including managerial roles. Proven ability to communicate effectively with diverse customers, resolve complex issues, and maintain composure under pressure in fast-paced environments. Seeking to transition customer service expertise, strong communication skills, and leadership abilities to a flight attendant role, ensuring passenger safety and satisfaction.

Overview

3
3
years of professional experience

Work History

Merchandise Lead

American Eagle
11.2024 - Current
  • Led a team of associates to execute visual merchandising strategies, maintain brand standards, and deliver an exceptional customer experience, resulting in increased sales and customer satisfaction.
  • Analyzed sales data to identify trends and make informed decisions on product placement and promotional activities, contributing to improved profitability.
  • Managed inventory levels, ensuring optimal stock levels and minimizing markdowns through effective inventory control practices.
  • Trained and developed associates on product knowledge, visual merchandising techniques, and customer service skills, fostering a high-performing team environment.
  • Maintained a visually appealing store environment that aligned with brand standards, enhancing the overall shopping experience for customers.

Senior Sales Associate

American Eagle
05.2024 - 11.2024
  • Provided exceptional customer service, offering personalized styling recommendations and expert product knowledge in a fast-paced environment.
  • Proactively addressed and met customer needs, ensuring a positive and satisfying shopping experience.
  • Processed customer transactions accurately and efficiently, including cash handling, credit card payments, and returns.
  • Achieved and surpassed sales targets by building customer relationships and providing tailored shopping experiences.
  • Maintained in-depth knowledge of American Eagle products, trends, and promotions to effectively assist customers.
  • Collaborated with team members and store management to achieve store goals and maintain a positive work environment.

Night Shift Supervisor

SHEETZ
03.2023 - 05.2024
  • Provided exceptional customer service to a diverse clientele, resolving inquiries and processing transactions efficiently.
  • Adhered to safety protocols and regulations, including handling hazardous materials and emergency procedures.
  • Monitored security cameras and reported suspicious activity to maintain a safe environment during overnight hours.
  • Prepared and served food and beverage items, ensuring quality and hygiene standards were met.

Education

Bachelors of Science - Public Health

University of North Carolina at Charlotte
Charlotte, NC
08.2021

High School Diploma -

Rolesville High School
Rolesville, NC
06.2020

Skills

  • Point of Sale (POS) systems
  • Time management
  • Communication
  • Problem Solving
  • Attention to Detail
  • Leadership

Accomplishments

  • Recognized for outstanding contributions at American Eagle, and quickly advanced through two promotions within one year, taking on increasing responsibilities and exceeding expectations.
  • Developed and delivered training programs for new hires, focusing on customer service excellence and effective conflict resolution strategies.
  • Recognized as 'Employee of the Month' (×2) for superior customer service, demonstrating a proactive approach to problem-solving and customer satisfaction.

Timeline

Merchandise Lead

American Eagle
11.2024 - Current

Senior Sales Associate

American Eagle
05.2024 - 11.2024

Night Shift Supervisor

SHEETZ
03.2023 - 05.2024

Bachelors of Science - Public Health

University of North Carolina at Charlotte

High School Diploma -

Rolesville High School

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Sage Wheeler