Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

DANIEL ADDICO

Philadelphia,PA

Summary

Over 10 years of experince in customer-oriented, strategic-thinking sales management profession. Successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

16
16
years of professional experience

Work History

Lyft/Uber Driving

Self Employed Services
Philadelphia, PA
09.2020 - Current
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Transported clients to specified destinations safely and on-time.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Cleaned vehicle regularly to maintain professional appearance.

Assistant Office Manager (Administration)

Humane Home Care Agency
Philadelphia, PA
11.2019 - Current

Overseeing the work of all office employees to ensure they work productively, meet deadlines, and meet company standards.

Answering telephone calls and emails from customers and clients, and directing them to relevant staff.

Client Account Management and billing using HHAeXchange software platform

Employee Account Management

· Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required.

Interviewing and training new office employees, and organizing their employment paperwork.

· Reporting office progress to senior management and working with them to improve office operations and procedures.

· Processing employee payroll using Employeronthego software platform

· Creating and managing employee schedules.

· Processing client bills for services offered, etc.

  • Developed, implemented and maintained systems for the filing of records, reports and documents.
  • Assisted in the preparation of presentations and other documents as needed.
  • Ensured compliance with company policies and procedures regarding security, confidentiality, and data protection measures.
  • Supported HR functions, such as onboarding new employees, conducting interviews, and administering benefits.
  • Resolved issues in a timely manner while maintaining excellent customer service standards. etc.

Steward/Restaurant Busser

The Union League Of Philadelphia
Philadelphia, PA
11.2016 - 10.2019
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Greeted guests with friendliness and professionalism.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.

Teacher

Ghana Education Service [ Junior High School]
Akraman, Ghana
09.2013 - 09.2016
  • Developed and implemented lesson plans based on curriculum objectives.
  • Instructed students in academic subjects such as mathematics, science & IT for Junior High School students(Grade 7 - 9)
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Guidance and counseling for students
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Supervised after school activities such as clubs or sports teams.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Defending students' rights, etc.

Customer Service/Sales Rep/Store Manager

Baffoe Chemical Shop
Mankessim, Ghana
12.2008 - 09.2016
  • Taking inventory, purchasing and restocking of products
  • Assessed customer needs and upsold products and services to maximize sales.
  • Performed sales consultations and educated clients on products and services.
  • Created and maintained sales environment to support business objectives.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Planned special promotions or discounts based on market trends.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. etc.

Retail Sales Specialist & Account Management

Tiens Group Ghana (Multi-Level Marketing)
Cape-Coast (Mankessim), Ghana
05.2009 - 03.2012
  • Food Supplement Sales directly to customers
  • Health and Wellness training
  • Business to Business Sales
  • Cold calling to potential clients and current customers
  • Client retention programs, etc.
  • Handled customer complaints in a professional manner, responding quickly to resolve issues.
  • Monitored sales performance against targets set by management team.
  • Attended trade shows, conferences and other events related to the retail industry.
  • Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
  • Conducted market research to identify customer needs and determine competitive pricing strategy.
  • Scheduled sales appointments and met with potential customers to explain benefits of products and services.
  • Produced sales documents, finalized deals and filed records. etc.

Education

Diploma in Basic Education - Basic Education

University of Cape Coast Foso College of Education
08.2013

West African Senior School Certificate(WASSC) - [High School Diploma] - General Arts

Chemu Secondary School
2008

Associate Degree in Computer Science - Software Egineering

Community College of Philadelphia

Skills

Over 10 years of customer service and sales experience

  • Able to interact with customers/guests to resolve complaints to achieve guest satisfaction
  • Able to work with no or less supervision
  • Adaptive team player
  • Guidance & Counseling
  • Courteous demeanor
  • Driving [Uber Pro Diamond Driver]
  • Microsoft Office 365
  • Basic Microsoft Excel skills
  • Basic Microsoft PowerPoint skills
  • Conflict resolution skills
  • Payroll Management
  • Processing employee payroll using "employeronthego" software platform
  • Creating and managing employee schedules
  • Processing client bills for services offered using the "HHAeXchage" software platform
  • Cold Calling
  • Sales Reporting & Forecasting
  • Sales presentation
  • Direct Sales
  • B to B sales
  • Client Account Management
  • Python Programming
  • Java programming skills
  • Multilingual in [English Language, Twi, Fante, Ga, Ga-Adamgbe]

Affiliations

  • Uber Pro Diamond Driver
  • [A. Michael Hearn Endowed Scholarship] Recipient
  • Participated in Community Clean-Up Exercise With Project Home Philadephia, [Spring, 2022]
  • I Continue to volunteer at Project Home since Spring 2022 Once in a while
  • I love jogging and walking through parks
  • I love to sing and play the piano at my leisure time
  • Meditation

Timeline

Lyft/Uber Driving

Self Employed Services
09.2020 - Current

Assistant Office Manager (Administration)

Humane Home Care Agency
11.2019 - Current

Steward/Restaurant Busser

The Union League Of Philadelphia
11.2016 - 10.2019

Teacher

Ghana Education Service [ Junior High School]
09.2013 - 09.2016

Retail Sales Specialist & Account Management

Tiens Group Ghana (Multi-Level Marketing)
05.2009 - 03.2012

Customer Service/Sales Rep/Store Manager

Baffoe Chemical Shop
12.2008 - 09.2016

Diploma in Basic Education - Basic Education

University of Cape Coast Foso College of Education

West African Senior School Certificate(WASSC) - [High School Diploma] - General Arts

Chemu Secondary School

Associate Degree in Computer Science - Software Egineering

Community College of Philadelphia
DANIEL ADDICO