Summary
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Work History
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Summary

Result focused Healthcare professional seeking a Watchman Clinical Specialist position with an emphasis in Cardiology. Motivated organized professional with strong leadership and relationship-building skills. Proactive leader with strengths in communication, collaboration and comprehension of cultural diversity. Proficient interpersonal, and multitasking abilities. Adept at managing concurrent objectives, meeting tight deadline producing results to promote efficiency and influence positive outcomes. Multilingual and fluent in Spanish. More than twenty years experience in healthcare, management, sales and patient care in the hospital. ICU, Cardiac ICU, Catheterization Lab, Electrophysiology Lab, Cardiac Short Stay and General care areas. Demonstrated command of echocardiography with developed aptitude for Echo and Transesophageal Echo.

Overview

30
30
years of professional experience

Work History

Lead Echo Sonographer

Valley Health
Hedgesville, WV
05.2019 - Current
  • Supervise and manage the daily activities of staff and Implement assignments for to ensure proper workflow and productivity.
  • Coordinating and assisting with procedures in the Cardiac Catheterization and Electrophysiology Lab.
  • A resource to staff Cardiologists, Providers, Catheterization lab and other departments
  • Effectively coordinates Cardiac Imaging.
  • Perform prescribed procedures as directed by following policies, procedures and protocols.
  • Preform monthly inventory for department, medical supplies and Maintain equipment instrumentation.
  • Logged and maintain supporting documentation as needed to comply with ICAEL accreditation requirements.
  • Closely collaborate with management team to make necessary improvements for department.
  • Recruiting, coaching and training employees.
  • Assisted cardiologists in special and complex cardiovascular procedures including Watchman, TAVR and Teer procedures.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Collaborated effectively with interdisciplinary teams to deliver quality patient care.
  • Assisted physicians in treating cardiac issues with techniques with tee optimization implanting Watchman, TAVR and TEER procedures.
  • Collaborated with department management to generate product evaluation leads.
  • Produced authoritative reports on products and generated all necessary documentation.
  • Trained and educated students and junior staff members on clinical procedures and best practices.
  • Stayed up to date on relevant processes and compliance standards for optimal oversight.
  • Created diagrams, specifications and other types of documentation meeting project needs and compliance standards.
  • Built positive working relationships with other department managers through effective communication.
  • Executed successful compliance monitoring and risk assessment programs.
  • Created and managed training classes to educate new hires and existing employees about compliance concerns.
  • Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
  • Completed quarterly and yearly audits.
  • Performed consistently with all quality objectives, including planning, control and optimization strategies.
  • Met with management to implement best practice, project-manage needs and implement process improvements.
  • Devised and deployed strategies for promoting critical health and safety standards to employees.
  • Met safety goals by coordinating compliance strategies, establishing procedures and enforcing policies.
  • Kept products and Cardio-diagnostic services in line with security standards and compliance requirements.
  • Provided expert marketing support by reviewing and submitting regulatory-related materials for promotional strategies.
  • Supervise 9 full-time and 3 part-time employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line productivity.
  • Employed process improvement initiatives within department.
  • Prepared monthly echo schedules (Adult and Pediatric coverage) for two hospitals.
  • Conveyed information about changes to operational updates and problem resolutions for department meetings.
  • Submitted resource requests and purchase proposals and submitted to leadership based on need.
  • Completed training, read current publications, and attended conferences to stay up to date on changes.
  • Recruited, interviewed, hired and supervised sonographers.
  • Prepared and administered departmental billing and conducted special projects.
  • Administered competencies and evaluated results to assess performance of staff.

Patient Service Representative

Hospital Sisters Health System - Corporate
Highland, IL
05.2019 - 09.2021
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Travel to patient’s homes and health care facilities to provide services
  • Educated patients and families on treatments, procedures, devices and accessories, continuing care and community resources.
  • Follow up with patients as needed to assure patient understanding and satisfaction.
  • Demonstrated product features to align with customer needs.
  • Answered customers' questions and addressed problems and complaints in person and via phone.

Echo Sonographer

Hollywood Presbyterian Medical Center
Los Angeles, CA
05.2010 - 05.2019
  • Completed cardiovascular stress tests, contrast echos, bubble studies and transesophageal echocardiograms.
  • Developed and labeled diagnostic images and films in accordance with established quality standards.
  • Collaborated closely with cardiologists and pulmonologists to deliver long-term patient care.
  • Asked patients pertinent history questions and documented information in chart system.
  • Monitored ultrasonic patterns on soundwave display screen and captured high-quality readings.
  • Tested patients to gather information on wide range of illnesses and diagnoses.
  • Assisted cardiologists in special and complex cardiovascular procedures.
  • Collaborated effectively with interdisciplinary teams to deliver quality patient care and resolve patient issues.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
  • Compiled data from administered tests and produced reports for submission to Cardiologists.
  • Assisted physicians in treating cardiac issues with tee and echo techniques for implanting devices.
  • Performed ultrasounds to diagnose heart conditions and vascular problems.
  • Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.

Registered Respiratory Therapist

Loyola Marymount University
Los Angeles, CA
11.2006 - 05.2010
  • Basic respiratory care on all levels of acuity, ABG analysis, EKG/Stress technician.
  • Delivered comprehensive care to restore and strengthen patients' respiratory functions.
  • Contributed substantially to successful department JCAHO accreditation.
  • Followed infection control procedures.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Documented patient information obtained from treating patients.
  • Developed patient care plans, including assessments, evaluations and diagnoses.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Cooperated and communicated effectively with physicians to ensure patient satisfaction and compliance with set standards.

Clinical Lead Respiratory Therapist

Suny Upstate Medical University
Syracuse, NY
01.2003 - 04.2004
  • Adhered to standards of excellence for respiratory care and diagnostic services.
  • Delivery and setup of respiratory equipment for hospital and home use.
  • Educating patients and caregivers of prescribed respiratory therapy and equipment.
  • Training of Praxair Respiratory Therapists in Arizona.
  • Performed initial client assessment and analysis to begin process.
  • Entered details such as payments, account information and call logs into the computer system.
  • Worked directly with management and clinical team to achieve compliance and patient satisfaction.
  • Copied, logged and scanned supporting documentation.
  • Implemented marketing strategies which resulted in growth of customer base.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Placed orders and answered customer requests, issues and questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Demonstrated product features to align with customer needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Created successful strategies to develop and expand customer sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Continuously met sales goals via strategic prospecting.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Met with customers to discuss needs and offered relevant options from company line.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Attended trade shows, job fairs and training, maintaining current knowledge of available products.
  • Led training sessions teaching sales team members effective procedures for setting in-home appointments and delivering effective presentations to exceed sales goals.
  • Stayed up to date on inventories, supplies and customer orders.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.

Homecare Respiratory Therapist

Hca
Fairfax, VA
06.2002 - 01.2003
  • Preformed initial client assessment and analysis to begin process.
  • Delivery and setup of respiratory equipment to patient homes and hospitals.
  • Education of patients and caregivers of prescribed therapy and equipment.
  • Researched and updated all required materials needed for patient care.
  • Responded to customer requests via telephone and email.
  • Copied, logged and scanned supporting documentation.
  • Entered details such as payments, account information and call logs into the computer system.

Pulmonary Rehab Therapist

Trinity Therapy
City, STATE
01.2002 - 01.2003
  • Preformed initial client assessment and analysis to begin process.
  • Creating and implementing Programs to strengthen patient pulmonary abilities.
  • Education for their disease process and techniques for improvement of Activities of Daily Living.
  • Analyzed departmental documents for appropriateness and accreditation requirements.
  • Entered details such as payments, account information and call logs into the computer system.

Program Director

Bryman College, Corinthian Colleges, INC
City, STATE
10.1998 - 12.2000
  • Removed prior probationary status and reinstated full accreditation to the program.
  • Developed a new curriculum for a two year Associate Respiratory degree program and a diploma program at an out of state campus.
  • Observed and maintained the set standards of Accreditation Agencies for the program and school regulations.
  • Oversaw team of didactic, clinical staff, and students.
  • Motivation, support, and problem resolution.
  • Improved success of program by making proactive adjustments to operations.
  • Met with support community on a regular basis to assess progress and make adjustments.
  • Improved student test scores on national test by 20% in one year period by implementing new curriculum.
  • Facilitated group sessions and provided one-on-one support.
  • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with regulations or Respiratory Acreditation Board of Education goals.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Clinical Instructor

Dona Ana Branch Respiratory Program
City, STATE
05.1996 - 10.1998
  • Instructor - Educating theory and clinical skills to the respiratory students.
  • Institute professionalism and proper work ethics.
  • Provided educational lectures and facilitated discussions on a weekly basis.
  • Analyzed clinical settings’ effectiveness in helping students achieve course and program outcomes.
  • Assigned students to patients based on students’ learning objectives and patient needs.
  • Distributed course syllabus and communicated course standards and learning objectives to students.
  • Provide clinical instruction to students in clinical settings.
  • Evaluated students’ competencies through written assignments and examinations.
  • Supervised students when administering medications to ensure patient safety.
  • Instructed students on how to perform head-to-toe observation, assessments on patients and decision making on how to intervene in medical emergencies.
  • Conducted clinical simulations and provided feedback for each individual student.

Charge Respiratory Therapist

Horizon Specialty Hospital
City, STATE
02.1995 - 10.1998
  • Established and managed three offsite skilled nursing facilities respiratory departments and scheduling.
  • Medicare billing, patient rounds, maintained department equipment and ordering of supplies.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Performed initial client assessment and analysis to begin research process.
  • Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation.

Education

Bachelor of Arts - Healthcare Administration

University of Arizona
Tucson, AZ
11.2021

Echo Ultrasound Degree - Echo Sonographer

Arizona Heart Institute
Phoenix, AZ
2010

ARDMS - Advanced Registry for Diagnostic Medical Sonography -

National Accreditation
2010

Registered Respiratory Therapist, RRT -

National Accreditation
1995

Associate of Applied Science - Respiratory Therapy

New Mexico State University
Las Cruces, NM
1994

Skills

  • Team leadership and strategic partnerships
  • Interpersonal relationships and written communication
  • Self-motivated
  • Staff development
  • Conflict resolution
  • Strong verbal communication
  • Extremely organized
  • Fluent Spanish Speaking
  • Creating presentations and demonstrations
  • Project management
  • Client assessment and analysis
  • Process Implementation and strategies
  • Training, Education & Development
  • Data Management
  • Organizational Skills
  • Work Ethic
  • Working Collaboratively
  • Team Management
  • Clinical Education
  • Sales Strategy and Goals
  • Powerful negotiator

Timeline

Lead Echo Sonographer

Valley Health
05.2019 - Current

Patient Service Representative

Hospital Sisters Health System - Corporate
05.2019 - 09.2021

Echo Sonographer

Hollywood Presbyterian Medical Center
05.2010 - 05.2019

Registered Respiratory Therapist

Loyola Marymount University
11.2006 - 05.2010

Clinical Lead Respiratory Therapist

Suny Upstate Medical University
01.2003 - 04.2004

Homecare Respiratory Therapist

Hca
06.2002 - 01.2003

Pulmonary Rehab Therapist

Trinity Therapy
01.2002 - 01.2003

Program Director

Bryman College, Corinthian Colleges, INC
10.1998 - 12.2000

Clinical Instructor

Dona Ana Branch Respiratory Program
05.1996 - 10.1998

Charge Respiratory Therapist

Horizon Specialty Hospital
02.1995 - 10.1998

Bachelor of Arts - Healthcare Administration

University of Arizona

Echo Ultrasound Degree - Echo Sonographer

Arizona Heart Institute

ARDMS - Advanced Registry for Diagnostic Medical Sonography -

National Accreditation

Registered Respiratory Therapist, RRT -

National Accreditation

Associate of Applied Science - Respiratory Therapy

New Mexico State University

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