Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICE JOHNSON

Bethlehem,PA

Summary

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 20 years of experience to new professional challenges with growth-oriented organization.

Overview

16
16
years of professional experience
1
1
year of post-secondary education

Work History

Program Director

East Side House Settlement/SONYC After, School Programs
Bronx, NY
01.2018 - 01.2021
  • Improved success of program by making proactive adjustments to operations
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Developed Virtual program from ground up, laying out framework and defining roles
  • Interacted with customers and clients to identify business needs and requirements
  • Provided ongoing direction and leadership for program operations
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors
  • Met with project stakeholders on regular basis to assess progress and make adjustments
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings
  • Developed and recommended policies and procedures for evaluating programs
  • Prepared tape for broadcasting by completing final editing
  • Determined broadcast requirements to plan event coverage and regular programming
  • Oversaw staff schedules and assignments to handle programming demands
  • Verified accuracy of program laws and compliance with FCC rules and regulations
  • Developed proposals and operational plans within assigned area
  • Improved program offerings based on changing trends, audience feedback and directives from station owners
  • Developed new program and feature ideas for station
  • Facilitated programming by coordinating resources and deliverables between departments
  • Helped directors resolve production, casting and budgeting issues impacting station performance
  • Monitored programming schedules, conformance to guidelines and quality
  • Maintained and updated project related documents
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance
  • Set and oversaw yearly budget to cover hours of new station programming
  • Improved revenues by implementing successful marketing campaigns that penetrated new markets
  • Developed Virtual Program from ground up, laying out framework and defining roles.

Education Specialist/Group Leader

Eastside House
New York, NY
01.2016 - 01.2018
  • Hired as Group Leader and promoted to Education Specialist within 3 months based on outstanding performance and leadership skills
  • Supervised and directed team of specialists responsible for planning and implementing engaging units, lesson plans, and projects aligned with curricular standards
  • Worked closely with Program Director to organize thematic frameworks and promoting deeper understanding of principles of youth development in front line workers.
  • Created strong relationships with array of school personnel, staff, parents, participants, and partners within community.
  • Trained and mentored team members, supported staff development and human resources initiatives, and attended relevant meetings, workshops, outside events, and organization-wide activities
  • Ensured compliance with state standards and contractual obligations, assessed and met specified benchmarks, and monitored program data to identify areas of improvement.

Patient Coordinator

Mount Sinai Hospital
New York, NY
01.2014 - 01.2016
  • Professionally manage patient's care, monitor and coordinate patients' treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.
  • Perform analytical and data entry task. Answer patient calls, emails and questions, including finding insurance estimates.
  • Confidentially manage patient accounts.
  • Schedule patient visits and answer pre-visit questions, including about billing. Provided complete patient assessments and communicated with patients to understand medical histories.
  • Managed hospital admissions and patient flows while organizing patient care.

Front Desk Receptionist

Chen & Morgan OB/GYN
New York, NY
01.2013 - 01.2014
  • Greet and check in patients, and collect personal, medical, and insurance information. Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
  • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays. Collect all co-pays.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Case Manager/SOD

Veritas Young Mothers Program
New York, NY
01.2012 - 01.2013
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Participated in professional growth programs to support special education improvement efforts.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Clerical Associate

Harlem Hospital
New York, NY
01.2011 - 01.2012
  • Maintain and update patient records as needed, pulling charts for doctors and nurses and re-filing charts when not in use.
  • Billing prepare medical bills, help coordinate payments.
  • Schedule tests and procedures for patients.
  • Provided clerical support, addressing routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Respond to inquiries from callers seeking information.

Assistant Director

Ready Set Grow/Learn Child Development Center
Bronx, NY
01.2005 - 01.2011
  • Performed array of managerial and administrative functions in support of daily program operations
  • Planned and executed weekly lesson plans to support overall student success
  • Supervised staff in development of curriculum in education, nutrition, and social service to meet educational objectives
  • Managed business finances including bank deposits, journal entries, reconciliations, and cash management
  • Helped to develop annual budgets and maintaining accurate accounting records using QuickBooks
  • Completed bi-weekly payroll, maintained accounts payable/receivable, generated financial reports, and oversaw monthly client billing
  • Ensured adequate staff coverage and assisted with recruiting and hiring of qualified staff for educational program
  • Worked closely with students and parents to provide individualized counseling services.

Education

Bachelor’s Degree - Psychology

Touro College
08.2012 - 01.2014

Skills

Special education

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Timeline

Program Director

East Side House Settlement/SONYC After, School Programs
01.2018 - 01.2021

Education Specialist/Group Leader

Eastside House
01.2016 - 01.2018

Patient Coordinator

Mount Sinai Hospital
01.2014 - 01.2016

Front Desk Receptionist

Chen & Morgan OB/GYN
01.2013 - 01.2014

Bachelor’s Degree - Psychology

Touro College
08.2012 - 01.2014

Case Manager/SOD

Veritas Young Mothers Program
01.2012 - 01.2013

Clerical Associate

Harlem Hospital
01.2011 - 01.2012

Assistant Director

Ready Set Grow/Learn Child Development Center
01.2005 - 01.2011

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