Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tahja Roberts

Tampa,FL

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

17
17
years of professional experience

Work History

Lead Flight Attendant

Endeavor Air
04.2016 - Current
    • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
    • Ensure safety and comfort of customers onboard aircraft.
    • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
    • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
    • Answered passengers' questions and provided solutions to issues arising during flights.
    • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
    • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
    • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
    • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Flight Attendant/Ats

Silver Airways
01.2013 - 01.2016
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Front Office Operations Manager

Bolongo Beach Resort
01.2010 - 01.2013
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached over 25 employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Assisted with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Flight Attendant

Commute Air Continental Connection
01.2008 - 01.2012
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Controlled entertainment for passengers through onboard video and audio systems.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Relayed updates and information to passengers after confirming key details with pilot and flight attendance
  • Carried out day-day-day duties accurately and efficiently.

Assistant Director of Front Office

Wyndham Sugar Bay Resort & Spa
01.2007 - 01.2008
  • Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
  • Trained staff on prices, rates and current specials.
  • Analyzed rate efficiency, monitored credit reports and closely observed daily counts.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

Bank Lobby Manager

First Bank Virgin Islands
01.2006 - 01.2007
  • Interview, hire, and manage Lead Teller, Personal Banker(s), Universal Associate(s) and Traveler with administrative support from Human Resources as needed, including scheduling, coaching, time cards, overtime, budget, training, performance reviews and all other associate relation issues
  • Foster strong, loyal relationships between our clients and our brand
  • Enhance the client experience through care and passion at every touch
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Education

High School Diploma -

Continental Academy
2001

Skills

  • Brand Promotion
  • Team Oversight
  • Safety Awareness
  • Issue Resolution
  • Quantitative Modeling
  • Front Office Management
  • Expense Reporting
  • Registration Management
  • Hospitality Management
  • Verbal and Written Communication
  • Credit Card Transaction Processing
  • Travel Itineraries

Timeline

Lead Flight Attendant

Endeavor Air
04.2016 - Current

Flight Attendant/Ats

Silver Airways
01.2013 - 01.2016

Front Office Operations Manager

Bolongo Beach Resort
01.2010 - 01.2013

Flight Attendant

Commute Air Continental Connection
01.2008 - 01.2012

Assistant Director of Front Office

Wyndham Sugar Bay Resort & Spa
01.2007 - 01.2008

Bank Lobby Manager

First Bank Virgin Islands
01.2006 - 01.2007

High School Diploma -

Continental Academy

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Tahja Roberts