Mahmoud Shilleh
Hickory Hills,IL
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
FedEx
Hodgkins, IL
07.2023 - 10.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Used digital database to keep records of units and stock moved.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Secured items in truck by strapping over protective padding.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Packed boxes and stock using organizational guidelines.
- Established and maintained good relations with customers, vendors and transport companies.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Recognized defective material and reported issues to management.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Filed requisitions for out of stock items and supplies.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Collected stock location orders and printed requests to maintain inventory control.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Received deliveries, scanned packages and updated orders in internal database.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Handled hazardous materials safely following prescribed regulations.
- Resolved discrepancies between physical count results and system generated reports.
- Provided assistance with monthly physical inventories as needed.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Assisted in loading finished goods onto delivery vehicles as required.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Labeled containers correctly for product identification purposes.
- Packed goods for shipment in accordance with customer instructions.
Package Handler
UPS
Addison, IL
07.2023 - 02.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Managed inventory levels by tracking incoming and outgoing packages.
- Labeled parcels accurately according to company guidelines.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Used digital database to keep records of units and stock moved.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Secured items in truck by strapping over protective padding.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Recorded numbers of units handled or moved on daily production sheets or work tickets.
- Logged packaging activities and filed reports in company databases.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Palletized boxes to increase movement and shipment efficiency.
- Protected company inventory by maintaining and organizing storage areas.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Picked products using RF scanner to fill orders.
- Examined and inspected containers, materials and products to meet packing specifications.
- Loaded completed orders on pallets according to delivery numbers.
- Resolved conveyor system issues by clearing jams and blockages.
- Assisted in loading delivery trucks with prepared packages.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in training new employees on package handling processes.
- Delivered parcels to homes and businesses within specified time frames.
- Maintained a clean work environment by removing debris from the loading dock area.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Responded promptly to customer inquiries about shipment status updates.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Crew Team Member
Dunkin Dounuts
Crestwood, IL
10.2021 - 11.2022
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Processed merchandise returns and exchanges according to company policies.
- Performed store opening and closing procedures as directed by management team.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
- Directed patrons to restrooms and other amenities within facility.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Brewed and served coffee and tea with preferred add-ins.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted patrons in making menu selections.
- Assisted management with inventory control and stock ordering.
- Inspected equipment for proper functioning prior to use.
- Reported any maintenance issues immediately to supervisor or manager.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Ensured that products are properly labeled before placing them on shelves.
- Replenished inventory levels when necessary.
- Monitored expiration dates of food products.
- Prepared sandwiches and drinks for customers according to their specifications.
- Cleaned work areas regularly throughout shift.
- Followed all safety regulations while operating machinery or handling chemicals.
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Resolved conflict according to company protocols.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves and cases with new or transferred items.
Education
High School Diploma -
Amos Alonzo Stagg High School
Palos Hills, IL05-2023
Bachelor of Science - Biochemistry
University of Illinois At Chicago
Chicago, ILSkills
- Workplace Cleanliness
- Pallet jacking
- Freight Labeling
- Assembly and production
Languages
Latin
Limited
Spanish
Limited
Arabic
Native/ Bilingual
English
Native/ Bilingual
Timeline
Warehouse Associate
FedEx
07.2023 - 10.2024
Package Handler
UPS
07.2023 - 02.2024
Crew Team Member
Dunkin Dounuts
10.2021 - 11.2022
High School Diploma -
Amos Alonzo Stagg High School
Bachelor of Science - Biochemistry
University of Illinois At Chicago