Enthusiastic & professional food service professional with expertise in many areas including fine dining service, craft bartending & training. Skilled in curating incredible dining experiences for all types of guests, always looking to increase revenue and guest loyalty.
Overview
2
2
years of professional experience
Work History
Server
IHG Hotels & Resorts | The Americano
01.2023 - Current
Fine dining server in celebrity chef, Scott Conant's steakhouse - the newest Food & Beverage outlet in The Intercontinental Buckhead
Featured on Forbes, Eater Atlanta, AJC & on top lists for Atlanta eateries
Curated personalized experiences for guests utilizing a traditional steakhouse menu with the addition of housemade pastas, raw bar and seasonal selections.
Increased sales with upselling techniques and thorough knowledge of menu items, coursing & pairing
Full bar with over 200 bottles of Italian and American wine selections, premium & allocated spirits & amaro program.
Created cocktail recipes for the Atlanta menu. My cocktail, Pretty in Pink is the first cocktail made in Atlanta for the restaurant & is featured in Imbibe magazine
Worked both service bar & main bar on high volume nights, creating classic & craft cocktails
Consistently receiving 5-star reviews on OpenTable & Yelp platforms
Server
Taco Mac Restaurant
08.2022 - 08.2023
Demonstrated strong multitasking skills by managing multiple tables in high volume environment simultaneously without compromising service quality.
Established guest loyalty & engagement by enrolling them in "Brewniversity" & educating them on various beer styles & seasonal features.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Server Trainer
Darden Restaurants | Olive Garden
09.2021 - 08.2022
Server at family oriented Italian restaurant at national chain.
Maintained flow of service during times of high volume (peaking at 200 covers)
Educated guests on menus, daily culinary & bar features.
Mentored new hires through the training process, ensuring they became great team members quickly and efficiently.
Followed training syllabus to increase productivity and engagement.