Jorge Martinez
Healthcare & Technology
San Jose,Ca
Summary
Talented Patient Care Coordinator that had focused on care planning and case management but have decided to follow my love of technology. After 19+ years offering direct patient care in multiple departments the pandemic has shown me it is time for a change. I am an energetic team-player experienced working in high-volume medical practice environments. I have spent time in regional hospital settings and large physician practices. I am skilled in computers and technology with strong knowledge of medical terminology and operating systems and applications for a wide range of medical specialties and disciplines. I am posses strong skills in process management, customer service and communication.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Patient Care Coordinator
STANFORD HEALTH CARE
Palo Alto, CA
03.2019 - 05.2020
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Worked with patients and families to develop future plans and discuss care actions.
- Liaised between hospital departments to facilitate effective communication.
- Provided subject matter expertise in case management and related procedures.
- Facilitated communication between hospital departments.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Monitored logistics for patient intake and implementation of proposed courses of treatment.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Liaised with pharmaceutical representative to schedule presentation appointments with physician.
- Resolved problems with communication and billing to foster seamless services.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Sent and handled electronic requests for new medications and medication refills.
- Managed prescriptions by sending electronic requests for new medications and refills.
HEALTH SERVICE SPECIALIST
PLANNED PARENTHOOD MAR MONTE
San Jose, California
09.2006 - 03.2020
- Monitored status of individuals with chronic health concerns.
- Created and implemented organizational policies and procedures.
- Assisted with regulatory issues such as compliance.
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, oriented and trained healthcare staff members.
- Maintained credentialing and immunization logs for employees and providers.
- Managed team schedule and workflow between jobs.
- Analyzed current programs to determine effectiveness.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
MedTech Service Representative
PLANNED PARENTHOOD GOLDEN GATE
San Mateo
02.2006 - 09.2006
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention and provided IT support to non-technical internal users.
- Followed diagnostic and remediation policies, applying prescribed support methods to assigned tickets.
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
Education
Bachelor of Science - Health Science, Community Health
CSU East Bay
Hayward, Ca 09.2016 - 01.2018
Associate of Arts - Natural Science And Mathematics
Mission College
Santa Clara, CA 09.2014 - 01.2016
Skills
Database coordination
Certification
Certified Medical Assistant | National Center for Competency Testing – 2005
Timeline
Patient Care Coordinator
STANFORD HEALTH CARE
03.2019 - 05.2020
Bachelor of Science - Health Science, Community Health
CSU East Bay
09.2016 - 01.2018
Associate of Arts - Natural Science And Mathematics
Mission College
09.2014 - 01.2016
HEALTH SERVICE SPECIALIST
PLANNED PARENTHOOD MAR MONTE
09.2006 - 03.2020
MedTech Service Representative
PLANNED PARENTHOOD GOLDEN GATE
02.2006 - 09.2006
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