Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jorge Martinez

Healthcare & Technology
San Jose,Ca

Summary

Talented Patient Care Coordinator that had focused on care planning and case management but have decided to follow my love of technology. After 19+ years offering direct patient care in multiple departments the pandemic has shown me it is time for a change. I am an energetic team-player experienced working in high-volume medical practice environments. I have spent time in regional hospital settings and large physician practices. I am skilled in computers and technology with strong knowledge of medical terminology and operating systems and applications for a wide range of medical specialties and disciplines. I am posses strong skills in process management, customer service and communication.

Overview

15
15
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Patient Care Coordinator

STANFORD HEALTH CARE
Palo Alto, CA
03.2019 - 05.2020
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Liaised between hospital departments to facilitate effective communication.
  • Provided subject matter expertise in case management and related procedures.
  • Facilitated communication between hospital departments.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Monitored logistics for patient intake and implementation of proposed courses of treatment.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
  • Liaised with pharmaceutical representative to schedule presentation appointments with physician.
  • Resolved problems with communication and billing to foster seamless services.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Sent and handled electronic requests for new medications and medication refills.
  • Managed prescriptions by sending electronic requests for new medications and refills.

HEALTH SERVICE SPECIALIST

PLANNED PARENTHOOD MAR MONTE
San Jose, California
09.2006 - 03.2020
  • Monitored status of individuals with chronic health concerns.
  • Created and implemented organizational policies and procedures.
  • Assisted with regulatory issues such as compliance.
  • Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Recruited, oriented and trained healthcare staff members.
  • Maintained credentialing and immunization logs for employees and providers.
  • Managed team schedule and workflow between jobs.
  • Analyzed current programs to determine effectiveness.
  • Provided in-depth support to executive staff in regards to healthcare programs and administration.

MedTech Service Representative

PLANNED PARENTHOOD GOLDEN GATE
San Mateo
02.2006 - 09.2006
  • Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention and provided IT support to non-technical internal users.
  • Followed diagnostic and remediation policies, applying prescribed support methods to assigned tickets.
  • Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Submitted service tickets for equipment maintenance requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.

Education

Bachelor of Science - Health Science, Community Health

CSU East Bay
Hayward, Ca
09.2016 - 01.2018

Associate of Arts - Natural Science And Mathematics

Mission College
Santa Clara, CA
09.2014 - 01.2016

Skills

    Database coordination

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Certification

Certified Medical Assistant | National Center for Competency Testing – 2005

Timeline

Patient Care Coordinator

STANFORD HEALTH CARE
03.2019 - 05.2020

Bachelor of Science - Health Science, Community Health

CSU East Bay
09.2016 - 01.2018

Associate of Arts - Natural Science And Mathematics

Mission College
09.2014 - 01.2016

HEALTH SERVICE SPECIALIST

PLANNED PARENTHOOD MAR MONTE
09.2006 - 03.2020

MedTech Service Representative

PLANNED PARENTHOOD GOLDEN GATE
02.2006 - 09.2006
Jorge MartinezHealthcare & Technology