Summary
Overview
Work History
Education
Skills
Certification
Certification
Timeline
Generic

Kristen Arnett

Gulfport,MS

Summary

Proven Property Management professional with a track record of elevating occupancy rates to 96% at RR Living. Skilled in occupancy management and adept at fostering strong tenant relationships, I excel in strategic marketing and maintaining high-quality living environments. My approach combines effective communication with critical thinking to achieve significant results and enhance community engagement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Property Manager

RR Living
05.2023 - Current
  • Raised occupancy from 87% to 96% within 1 month
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • 210 unit property 75% students.

Assistant to the Property Manager

RR Living
06.2022 - 05.2023
  • Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
  • Performed market research to stay informed on industry trends and local rental rates, aiding in strategic decision-making processes for leasing initiatives.
  • Participated in regular staff meetings and training sessions to stay updated on industry best practices and enhance professional skills.
  • Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
  • Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
  • Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
  • Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
  • Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
  • Managed vendor relationships, securing high-quality services at competitive prices for property upkeep.
  • Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Contributed towards reducing vacancy rates by conducting apartment showings that highlighted features appealing to potential renters.
  • Assisted in marketing efforts to attract new tenants, contributing to high occupancy rates throughout the year.
  • Organized community events for residents, fostering a sense of belonging within the property environment.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Worked 3 properties between Daphne, Gulf Shores and Foley
  • Filled in for the Property Managers when they were on short term leave. Raised both properties from 85% occupancy to 95% occupancy within 6 weeks and improved communications with tenants.

Education

Associates Degree Business Administration - Business And Hunan Resources

Western Wisconsin Technical
Tomah, WI
05.2011

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Staff Management
  • Eviction Procedures
  • Maintenance knowledge
  • Occupancy Management
  • Fair housing mandates
  • Multi-family property management
  • Financial budgeting and reporting
  • Marketing and Advertising
  • Adaptable
  • Property accountability
  • Critical Thinking
  • Relationship Building
  • Decision-Making
  • Microsoft Office
  • Dispute Handling
  • Office Staffing
  • Complaints Investigation
  • Performance Assessment
  • Social Media Engagement
  • Employee Motivation and Guidance
  • Capital Projects Management

Certification

Will have CAM certification at the end of August

Certification

Will have CAM Certification at the end of August

Timeline

Property Manager

RR Living
05.2023 - Current

Assistant to the Property Manager

RR Living
06.2022 - 05.2023

Associates Degree Business Administration - Business And Hunan Resources

Western Wisconsin Technical

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Kristen Arnett