Melissa Ramos
LAKE PLACID
Summary
Highly organized and motivated Sales Executive with extensive education and customer service experience. Outgoing sales professional with a track record of driving increased sales, improving the buying experience, and elevating the company’s overall productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Enterprise Customer Success Manager
N2Y
01.2023 - 10.2024
- Managed Enterprise school districts in the state of Florida to increase implementation and increase the Renewal.
- Traveled to trade shows, conferences, and new business demos. This team brought in over three million in sales in Q1 and Q2.
- Proficient user of CRM (Salesforce) MS Office Suite, video conferencing software (Zoom, Google Meets) and other technology based productivity tools.
- Partnered with district leaders to develop goals, increase knowledge to help with decision making and purchasing of products.
- Created customer support strategies to increase customer retention.
Account Manager, Inside Sales
N2Y
01.2022 - 01.2023
- Retention of current customer with continued outreach and support. Renewal of 995K and exceeded sales with 1.3 Million.
- Developed and implemented sales strategies to increase revenue to over 1000 accounts world-wide.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
Professional Learning Specialist
Florida Diagnostic Learning Resources System-FDLRS
07.2015 - 01.2022
- Conducted orientation sessions in areas of curriculum, behavior, special education policies, and educational technology into the classroom to six Florida districts.
- Planned and the developed district best practices for special education services, professional development, and forecasting the grant deliverables.
- Develop partnerships with district leaders to make district wide decisions for their special education department.
- Review and analyze district data to make goals to help meet long-term state initiatives.
Special Education Teacher
Marion County School Board
08.2010 - 06.2015
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support unique learning goals.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Taught students across multiple classifications and degrees of special needs.
- Partnered with various departments to evaluate and assess the needs of the students.
Education
Master of Arts - Special Education And Autism
Ball State University
Muncie, IN05.2020
Bachelor of Arts - Business Management, Marketing
Kent State University
Kent, OH12.2006
Skills
- Personable education trainer/coach
- Self-motivated
- Salesforce
- Tableau
- Outreach
- Chorus
- Gainsight
- Showpad
- Five9
- Zoom
- Back Office
- LinkedIn Learning
Certification
Sales Assembly AE Certification
Florida Professional Teaching Certificate:
Pre-K-3
K-6
ESE K-12
Endorsements:
ESOL & Autism
Timeline
Enterprise Customer Success Manager
N2Y
01.2023 - 10.2024
Account Manager, Inside Sales
N2Y
01.2022 - 01.2023
Professional Learning Specialist
Florida Diagnostic Learning Resources System-FDLRS
07.2015 - 01.2022
Special Education Teacher
Marion County School Board
08.2010 - 06.2015
Bachelor of Arts - Business Management, Marketing
Kent State University
Master of Arts - Special Education And Autism
Ball State University
Similar Profiles
Dustyn BushDustyn Bush
Gainsight Administrator at N2yGainsight Administrator at N2y
Quincy YarbroughQuincy Yarbrough
Demand Generation Manager at N2yDemand Generation Manager at N2y
Elizabeth SchnauferElizabeth Schnaufer
User Support Specialist at N2yUser Support Specialist at N2y
Monica TrailMonica Trail
Food Service Director at The Palms at SebringFood Service Director at The Palms at Sebring
Raimundo IturriozRaimundo Iturrioz
Lead Avionics Technition at Better Aviation Products Inc.Lead Avionics Technition at Better Aviation Products Inc.