Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Smith

Johnson City,NY

Summary

  • Friendly, helpful associate who is consistently prompt and willing to work a flexible schedule. Authorized to work in the US for any employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

7
7
years of professional experience

Work History

Security Guard

Security Engineers Inc.
10.2023 - 07.2024
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Front End Associate

Walmart
05.2022 - 10.2022
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.

Deli Associate

Walmart Supercenter
10.2018 - 02.2019
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
  • Prepared, cut, weighed and wrapped deli meats and cheeses.
  • Weighed and labeled products.
  • Resolved guest complaints quickly and efficiently.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Food Delivery Driver

DoorDash
09.2019 - 07.2024
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained positive relationships with customers to promote continued business opportunities.

Sales Associate

Dollar General
01.2017 - 06.2017
  • Liaised with customers, management and sales team to meet customer needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained records related to sales, returns and inventory availability.
  • Provided repeat customers with exceptional care and attention.
  • Suggested accessories and complementary purchases.
  • Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Sourced hard to find items at other store locations to meet customer needs.

Education

Computer Sciences and Programming -

Bevill State Community College
Sumiton, AL
01.2015

Advanced Academic Diploma with Career Tech Endorsement - undefined

Oak Grove High School
Bessemer, AL
01.2013

Skills

  • English
  • Food Service
  • Culinary
  • CCTV Monitoring
  • Personnel screening
  • Food preparation
  • Cashiering
  • Customer service
  • Cash Handling
  • Store Cleaning

Timeline

Security Guard

Security Engineers Inc.
10.2023 - 07.2024

Front End Associate

Walmart
05.2022 - 10.2022

Food Delivery Driver

DoorDash
09.2019 - 07.2024

Deli Associate

Walmart Supercenter
10.2018 - 02.2019

Sales Associate

Dollar General
01.2017 - 06.2017

Computer Sciences and Programming -

Bevill State Community College

Advanced Academic Diploma with Career Tech Endorsement - undefined

Oak Grove High School

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Shelby Smith