Keith Ellis

Senior Business/Data Analyst with several years of experience translating stakeholder business requirements and user stories into data and technical deliverables. Understanding of requirements gathering centering around data, systems, finance, sales, procurement, order fulfillment, RPA (automation), and software development.

Implemented process improvements, business transformations, strategic initiatives, and business continuity. Prior work with Federal Government includes DoD, Department of Justice, Navy, Raytheon, Lockheed Martin, and UTAS. Utilized Waterfall, Lean Six Sigma, and Agile/Scrum methodologies for all projects with Azure Dev Ops, JIRA, and Monday.com.

Experienced in all phases of the Software Development Lifecycle from project charters, gap and workflow analysis, requirements gathering, data mapping, process modeling, technical and functional specifications, design and development, quality assurance, testing, and production support (help desk).

Worked with stakeholders, project and program managers, Scrum teams, engineers, architects, 3rd party vendors, quality assurance, testing, and other internal teams for software development, infrastructure, SaaS, and cloud solutions. Performed traceability matrices on design, development, and test teams to ensure completeness of project deliverables.

Performed quality review checks and assisted on code review for development. Prepared scorecards, executive summaries, reports, and dashboard results for leadership, finance, and operations teams. Developed cost-benefit analyses and risk management principles for new requests and enhancements. Imitated feasibility reports and knowledge transfer in support of various teams.

Helped with RFPs, SLAs, and SOWs during vendor and contract negotiations. Carried out OCM practices to evaluate impact of new changes on business units and end users. Participated in change management processes to track approvals of business changes.

Capable of working with multi-cultural, cross-functional, and global teams with emphasis on handling ambiguity, conflicts, and tight deadlines. Effective with communication, team play, and organizational skills to maintain operations and sustainability.

Provided demos, workshops, training, user guides, and system and maintenance documents for end user support and mentoring. Provided help desk and service management support for Go-Lives, system optimization, performance metrics, and data usage.

Supported root-cause analysis to help troubleshoot defect, errors, and bugs. Participated in SIT and UAT activities with quality assurance teams; wrote test cases and test scripts in JIRA, Confluence, and ALM.