Heath Raiford
Summary
Personable Teller offering 1year of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Member Service Representative
Mountain America Credit Union
04.2022 - 06.2023
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Opened credit cards and personal loans for customers
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
High School Diploma -
Itineris Early College High School
West Jordan, UT04.2019
Skills
- USA Patriot Act
- Customer Standards Compliance
- Member Relations
- Loan Application Processing
- Teller Transactions
- Bank Secrecy Act
- Credit Card Applications
- Safe Deposit Box Oversight
- Loan Counseling
- Product Recommendations
- Service Upselling
- Product Sales
Timeline
Member Service Representative
Mountain America Credit Union
04.2022 - 06.2023
High School Diploma -
Itineris Early College High School
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