Alexa Basile
Zephyrhills,FL
Summary
Detail-oriented Dining Room Manager with 6+ years of experience. Successful at innovative front-of-house design and efficient systems of communication. Adept at multitasking and staying productive and professional in high-demand situations.
Overview
7
7
years of professional experience
Work History
Dining Room Manager
Piccola Italia
01.2017 - Current
- Manage front-of-house operations, records inventory and places orders accordingly
- Serving 50-150 customers daily while properly anticipating customer needs.
- Works flexible schedule and extra shifts to meet business needs.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Successfully managed special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Operates POS, handles cash, checks, balanced tills, processed credit card payment batches, and efficiently maintained accuracy.
- Increased customer service ratings significantly through personable service.
- Onboarded new employees with training and new hire documentation.
- Gathered employee timelines to develop weekly work schedules, enabling proper staffing for front and back of house for each shift.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor’s Degree - Business Administration And Management
Keiser University
Lakeland, FL09.2022
Associates - General Studies
Keiser University
Lakeland, FL07.2020
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05.2018
Skills
- Computer Proficiency (Microsoft Word, PowerPoint, Excel)
- Catering Understanding
- Conflict Mediation
- Work Scheduling
- Staffing and Sales Reporting
- Delegating Assignments and Tasks
- Control Inventory Costs
- Front of House Management
- Managing transactions (cash, debit/credit, and credit exchanges)
- Critical Thinker
- Communication and interpersonal skills
- Excellent Memory
Timeline
Dining Room Manager
Piccola Italia
01.2017 - Current
Bachelor’s Degree - Business Administration And Management
Keiser University
Associates - General Studies
Keiser University
High School Diploma -
Zephyrhills High School
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