Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amber Hernandez

Miami,FL

Summary

Experienced with medical data entry, ensuring accurate and timely input of patient information. Utilizes data management software to maintain and update records efficiently. Knowledge of healthcare data privacy regulations and procedures. Experienced with coordinating and hosting events, ensuring seamless execution and guest enjoyment. Utilizes strong organizational skills to manage multiple tasks and handle unexpected challenges efficiently. Knowledge of creating welcoming atmosphere and fostering guest engagement.

Overview

5
5
years of professional experience

Work History

Party Host/Food Server

Urban Air
02.2022 - Current
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
  • Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.

Data Entry Clerk

Premier Clinical Research
08.2022 - 12.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.

Take-Out Server

Sushi Sake
11.2021 - 12.2021
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.

Call Center Customer Service Representative

Pizza Hut
10.2020 - 03.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

Bachelor of Science - Nursing

Nova Southeastern University
Davie, FL
05-2027

Associate of Arts - Nursing

Miami Dade College
Miami, FL
12-2024

Skills

  • Customer service
  • Food service techniques
  • Engaging personality
  • Time management mastery
  • Public speaking confidence
  • Team player attitude

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Data Entry Clerk

Premier Clinical Research
08.2022 - 12.2022

Party Host/Food Server

Urban Air
02.2022 - Current

Take-Out Server

Sushi Sake
11.2021 - 12.2021

Call Center Customer Service Representative

Pizza Hut
10.2020 - 03.2021

Bachelor of Science - Nursing

Nova Southeastern University

Associate of Arts - Nursing

Miami Dade College

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