Bryson Palacio

Led the Training and oversaw development for 75 employees in a high-volume organization generating $12M in annual revenue(2025). Designed and implemented training strategies to improve employee performance, retention, and guest satisfaction. Partnered with senior leadership to align training initiatives with business goals. Monitored training effectiveness using feedback, performance metrics, and guest satisfaction scores. Trained and mentored supervisors and shift leads, building a strong internal leadership pipeline.

Supervised daily shift operations at a high-volume entertainment venue, ensuring smooth coordination across bowling, arcade, and food service areas. led and motivated a team of 20-40 employees, delegating tasks and maintaining productivity during peak hours. delivered exceptional guest service by addressing customer needs, resolving complaints, and ensuring a positive entertainment experience. managed cash drawers, processed transactions, and ensured accurate end-of-shift reconciliation.

Led daily floor operations, guiding sales associates to meet performance and customer service standards. Delegated tasks, managed break coverage, and ensured efficient workflow during high-traffic periods. Acted as manager-on-duty in the absence of store leadership. Delivered exceptional customer service by assisting with product selection, sizing, and styling. Resolved customer concerns and escalated issues when necessary to maintain brand standards