Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Taylor Smelser

Goodview,VA

Summary

Organized Loan Officer bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets, with expertise in marketing, network, and business development efforts.

Overview

6
6
years of professional experience

Work History

Originating Loan Officer Assistant

Guild Mortgage Company, LLC
08.2022 - Current
  • Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
  • Developed strong relationships with customers through high levels of customer service.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork..

Loan Officer Assistant

Intercoastal Mortgage, LLC
05.2021 - 08.2022
  • Surpass monthly sales goals, produced $40 million in closed loans for 2021 and $30 million in 2022,\
  • Keen attention to detail by ensuring document accuracy and assisting with getting loans approved, analyze and evaluate potential clients’ financial situation to determine best loan program,
  • Assist in marketing and community relation efforts, planning events and social media
  • Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.

Assistant Manager

Enterprise Holdings
09.2018 - 05.2021
  • Develop relationships, market to corporate accounts, develop and grow over 40% over prior year, managing over $3 million in assets
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assistant General Manager

Burlington Royals
09.2017 - 09.2018
  • Utilize marketing strategies, plan theme nights, drive revenue by increasing ticket sales, manage employees, nightly accounting and payroll, increase fan attendance by over 20% which lead to a revenue increase of over 15%
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Education

Bachelor of Science - Business Administration

University of Mary Washington
Fredericksburg
05.2016

Skills

  • Strategic Financial Planning
  • Certified Residential Mortgage Specialist
  • Networking and Partnership Development
  • Sales Pipeline Maintenance
  • Excellent Time Management
  • Customer Relationship Management
  • MS Office Expertise
  • Social Media Digital Marketing
  • Event Planning

Additional Information

  • AWARDS , Best of Roanoke 2022 - Best Mortgage Lender Best of Roanoke 2022 - Best of Roanoke - Best Locally Based Mortgage Company 2021 Best of Roanoke - Best Mortgage Lender Multiple Diamond Club Award Winner Multiple Monthly MVP Awards 2017 Appalachian League Community Service Award Winner

Timeline

Originating Loan Officer Assistant

Guild Mortgage Company, LLC
08.2022 - Current

Loan Officer Assistant

Intercoastal Mortgage, LLC
05.2021 - 08.2022

Assistant Manager

Enterprise Holdings
09.2018 - 05.2021

Assistant General Manager

Burlington Royals
09.2017 - 09.2018

Bachelor of Science - Business Administration

University of Mary Washington

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Taylor Smelser