Megan Duncan
Grapevine,TX
Summary
Versatile and reliable office professional with over five years of experience in various administrative roles. Skilled at managing multiple tasks and projects, delivering high-quality results on time and within budget. A keen eye for detail that enables me to spot and correct errors, improve processes, and ensure accuracy. A range of skills in administration, communication, and customer service that allow me to support and collaborate with different teams, clients, and stakeholders. Seeking to apply my expertise and abilities to a challenging and rewarding position. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Leader
Smoothie King
01.2021 - Current
- Performed opening and closing duties according to company standards and procedures
- Assisted in supervising and training Team Members throughout shift
- Greeted and engaged 200 Guests daily with a friendly and courteous attitude
- Blended delicious and nutritious smoothies according to recipes and Guest preferences
- Ensured Guest satisfaction by delivering quality products and service
- Prepared and maintained fresh and frozen ingredients, powders, and liquids for smoothie making
- Handled cash transactions, inventory management, and store operations efficiently and accurately.
Administrative Assistant
Premier Business Centers
01.2014 - 01.2016
- Provide administrative support to clients and guests, such as greeting, scheduling, and handling requests
- Manage meeting rooms, package logs, and center amenities, ensuring cleanliness and functionality
- Perform receptionist duties, including answering customer calls, providing information, and directing inquiries
- Order office supplies and handle coffee vendor orders, maintaining inventory and budget
- Send out invoices and collect rent from clients, following up on overdue payments and resolving issues
- File and organize all client related documents, using digital and physical systems.
Personal Assistant
Candace & John Winslow
01.2011 - 01.2014
- Coordinated events such as parties, meetings, and conferences
- Arranged travel including booking flights, hotels, and rental cars
- Managed household finances including creating budgets and tracking expenses
- Sourced vendors, negotiated contracts, and managed relationships
- Created project plans, tracked progress, and ensured deadlines were met
- Ran errands and purchased gifts and household products
- Maintained contact lists and records
- Ensured children arrived at their after school activities on time
- Provided child care duties including pick up and drop off
Office Assistant
UW Options
01.2010 - 01.2011
- Processing and shipping orders, both domestically and internationally.
- Communicating with customers via email and phone.
- Filling orders from the online website.
- Packaging and shipping items via FedEx and US Mail.
- Generating sales receipts using QuickBooks.
Phone Banker
Wells Fargo
01.2006 - 01.2007
- Answering customer inquiries via phone.
- Providing information on bank products and services.
- Assisting customers with their banking needs, such as account opening, closing, and maintenance.
- Resolving customer complaints and issues.
- Processing transactions, such as deposits, withdrawals, and transfers.
- Adhering to quality standards and meeting performance goals set by management.
Education
High School Diploma -
Brookhaven Community College
Farmers Branch, Texas12.2004
High School Diploma - National Honor Society, Photography, Journalism, Student Council, and Cheerleading
Fairhill School
Dallas, TX05.2003
Skills
- Operations Support
- Equipment Troubleshooting
- Production Reporting
- Customer Service Management
Certification
- BLS Certified - Basic Life Support
- Notary Public
Timeline
Shift Leader
Smoothie King
01.2021 - Current
Administrative Assistant
Premier Business Centers
01.2014 - 01.2016
Personal Assistant
Candace & John Winslow
01.2011 - 01.2014
Office Assistant
UW Options
01.2010 - 01.2011
Phone Banker
Wells Fargo
01.2006 - 01.2007
High School Diploma -
Brookhaven Community College
High School Diploma - National Honor Society, Photography, Journalism, Student Council, and Cheerleading
Fairhill School
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