Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
PASSIONS
Timeline
Generic

MICHELLE GAYLOR

Forney

Summary

Detail-oriented IT professional with extensive experience in technical support, hardware/software troubleshooting, and escalated issue management. Skilled in providing timely, HIPAA-compliant solutions in healthcare environments, ensuring seamless operations and user satisfaction. Strong background in system administration, customer support, and hardware deployment, with proven ability to manage multiple priorities in fast-paced hospital settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Desk Technician II

Cornerstone Health Care
01.2023 - Current
  • Troubleshoot hardware, software, networking, cloud, and server issues
  • Manage ticket requests
  • Deployment of SSO (Okta) to manage company SaaS resources
  • Pickup and Delivery of Hardware
  • Maintain inventory of all equipment, software, and software license
  • Manage PC and mobile setups and deployments
  • Facilitate the optimization of current systems
  • Assist with Employee Induction
  • Collaborate directly with C-level executives (CEOs) both in-person and remotely to provide strategic support and ensure seamless communication and operation
  • Systems of use: JAMF, Oomnitza, Jira, Confluence, Atlassian, Lessonly, Slack, Zoom, DUO, OKTA, Salesforce, AS400, Active Directory, VMWare, Windows OS

Deployment Technician / Help Desk Technician

CAE
01.2022 - 03.2022
  • Computer Imaging
  • Software Install & Deployment
  • Hardware Install and Delivery
  • User Support & Login Setup
  • Configuring BIOS
  • Ticket Management
  • Inventory Management
  • Systems of use: DUO, Onedrive, Active Directory, CMD, Cisco, Microsoft Office 360 (Teams, outlook), Bitlocker, Group Policy, Ivanti, BMS

Web Designer/Senior Web Designer/Developer Consultant

This Is Priority
03.2020 - 01.2022
  • Front end and Backend Web Development
  • Graphic Design
  • Blockchain: Contracts
  • Cryptocurrency: NFT design, creation, Metadata, and Collections
  • CRM for Clients Business Needs
  • SEO services to provide stronger Web Presence to clientele
  • Social Media Management, Growth, and Creative Services
  • Brand Development
  • Membership and Affiliate websites and Management integrations
  • Programs of Use: Mac OS, Apple IPad, Windows, Adobe Premier, Adobe Photoshop, Adobe XD, Adobe Illustrator, Adobe Indesign, Adobe Muse, Adobe Character Animator, Morals, Reallusion, Java Script, C++, C+, Powershell, Visual Studio, GIT, Github, Gidetsktop, Zbrush, Nomad Sculpt

Consultant

Tonsorial Estates
03.2017 - 03.2020
  • Provide Visionary Leadership and Technical Support for 8 Owner Operators to achieve constant traffic results which yielded revenue of more than $320,000
  • Lead Long-range planning with Leadership Influencers
  • Web Development, SEO, and Systems analysis by providing end user support via VPN, Service Now, MacOS, and Smart Phone devices
  • Set up PC and Apple laptops and desktops, repaired computer systems and related hardware to ensure proper functionality for Business.
  • Configured, packed and unpacked image servicer desktop and laptop computers
  • Presented Field demonstration for products, facilitated onboarding of new representatives, provided Self Developed training materials, and connected with Shop Executives in Texas, Louisiana, Georgia, Atlanta, and California

Senior Quality Analyst

New Bold Advisors
02.2016 - 01.2017
  • Escrow, ARM, HAMP, Foreclosure, Bankruptcy, and loans in various delinquent status reviewed for OCC requirements for clients in top 10 U.S. Banks
  • Provided technical analysis via ticketing tool to track and escalate systematic issues of end users
  • Quality Auditor for Borrower harm Programs of use: MSP (Black Knight), Web direct, SharePoint, OCIE, AACER, Microsoft Office Suite, Processing Matrix

Education

Associate of Science - Engineering

Cedar Valley College
01-2008

Skills

  • Hardware support
  • Remote support
  • Asset management
  • Security protocols
  • System administration
  • Operating systems
  • Desktop support
  • Service support
  • User credential management
  • Hardware diagnostics
  • Application support
  • Technical troubleshooting

Certification

  • HIPAA Certification
  • Blood Bourne Pathogen Certification
  • Notary Public
  • Commissioned Notary Public
  • American Association of Notary Member
  • Texas Notary Bond
  • Adjuster All Lines
  • All-Lines Adjuster License allows you to handle any line of Insurance coverage.

LANGUAGES

Language: Native

PASSIONS

Creation, Education, Personal Development, Reading

Timeline

Service Desk Technician II

Cornerstone Health Care
01.2023 - Current

Deployment Technician / Help Desk Technician

CAE
01.2022 - 03.2022

Web Designer/Senior Web Designer/Developer Consultant

This Is Priority
03.2020 - 01.2022

Consultant

Tonsorial Estates
03.2017 - 03.2020

Senior Quality Analyst

New Bold Advisors
02.2016 - 01.2017

Associate of Science - Engineering

Cedar Valley College

Similar Profiles

CREATE PROFILE