DIANA JIMENEZ
Clifton,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Global Operations Manager
Barnet Products LLC
07.2012 - Current
- Establish positive rapport with supply chain team members to maintain a positive and successful work environment
- Create & maintain standard operating procedures and training guides for supply chain team
- Led hiring, onboarding and training of new hires on products and services, best practices, and protocols to reduce process gaps
- Generate KPI reports to track and improve metrics
- Manage correspondence between product development, technical/regulatory, & supply chain teams, track activity and leverage data communications to boost traceability initiatives
- Analyze data to optimize inventory turns and maintain sufficient inventory levels across 3PL warehouses in the US, UK, & Japan.
- Oversee enhancement of D365 ERP system
- Reduced operational costs for increased profitability with strategic procurement and vendor negotiations.
- Leveraged data analytics to identify trends, inform decision-making, and drive operational improvements.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Evaluate supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
- Implement policies & scrutinize purchasing data to reduce cost and eliminate waste.
- Identify opportunities to reduce lead times and improve inventory management.
- Review and approve purchase orders and invoices for accuracy and completeness.
- Solve diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
Assistant Manager of Operations
Africa Car Carrier
04.2011 - 07.2012
- Compared shipment contents with paperwork to support inventory accuracy and records management
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Prepared foreign shipments to comply with international customs and shipping regulations
- Coordinated outgoing deliveries and kept abreast of delays and other issues
- Implemented on-the-job training activities to cross-train employees on various tasks
- Supervised staff of five coworkers in daily activities, delivered continuous training and coached each employee to bolster their skill sets.
- Assisted in recruiting, hiring and training of team members.
Regional Packaging Equipment Buyer
Unisource Worldwide Inc
05.2007 - 11.2008
- Examined, selected, and purchased merchandise consistent with specification requirements
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel
- Negotiated prices, discount terms and transportation arrangements with suppliers
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Prepared contract agreements and other documentation
- Managed monthly purchase order shipments by deadline and cancellation dates
- Entered new purchases into SAP to keep records updated.
Customer Service Representative Team Lead
Unisource Worldwide Inc
11.2005 - 05.2007
- Trained staff to provide excellent customer service to challenging customers
- Monitored team of six Customer Services Representatives to assess knowledge, tone, and adherence to company policy
- Educated customers about products, pricing, and policies to address and resolve issues
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Communicated with customers to assist with order placement and offer updates on status and shipping
- Conferred with production, sales, shipping, warehouse, and common carrier personnel to expedite and trace shipments.
Sourcing Specialist
Unisource Worldwide Inc
04.2003 - 11.2005
- Researched pricing information and compared prices and quotations
- Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds
- Sourced unique items and built relationships with vendors to reliably deliver high-quality goods
- Sourced new vendors for purchasing needs
- Accurately outlined terms, conditions, delivery deadlines and pricing in purchase orders
- Assembled purchase orders after final negotiations with selected suppliers
- Issued requests for information and requests for quotes to evaluate competing bids.
Deductions Analyst
AEP Industries Inc
05.2002 - 04.2003
- Interacted with customers via telephone and chat platform to resolve invoice discrepancies and promote payment receipts
- Processed and sent invoices, adjustments, and credit memos to customers
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Reviewed and analyzed contracts to resolve billing issues with customers and vendors
- Reviewed purchase orders, sales tickets, and invoices to determine if short payment is valid
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts
- Reconciled financial accounts using JD Edwards software.
Customer Care Representative
AEP Industries Inc
04.2001 - 05.2002
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Educated customers on special pricing opportunities and company offerings
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Communicated with customers to assist with order placement and offer updates on status and shipping.
Education
High School Diploma -
Clifton High School
Clifton, NJ06.1997
Skills
- Client Relations and Retention
- Workflow Management
- Training and Development
- Special Projects
- Data Analysis
- Supplier Performance Management
- Supply and Demand Requirements
- Inventory Management Support
Accomplishments
- Reduced customer complaints by 70% through implementing new SOP's & adding required "double check" points throughout the order entry process to ensure all data is entered correctly based on the customers purchase order.
Timeline
Global Operations Manager
Barnet Products LLC
07.2012 - Current
Assistant Manager of Operations
Africa Car Carrier
04.2011 - 07.2012
Regional Packaging Equipment Buyer
Unisource Worldwide Inc
05.2007 - 11.2008
Customer Service Representative Team Lead
Unisource Worldwide Inc
11.2005 - 05.2007
Sourcing Specialist
Unisource Worldwide Inc
04.2003 - 11.2005
Deductions Analyst
AEP Industries Inc
05.2002 - 04.2003
Customer Care Representative
AEP Industries Inc
04.2001 - 05.2002
High School Diploma -
Clifton High School
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