Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mae Bruce

Oklahoma City

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

7
7
years of professional experience

Work History

Manager

Freddy's Frozen Custard & Steakburgers
Yukon
09.2020 - Current
  • Supervised staff to ensure efficient operations during peak hours.
  • Trained new employees on customer service.
  • Organized staff schedules to optimize coverage and meet business needs.
  • Coordinated team meetings to discuss performance and address challenges.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Handled cash transactions accurately and efficiently during daily operations.
  • Managed cash drawers, ensuring proper balance at start and end of shifts.
  • Maintained secure storage of cash and sensitive financial documents at all times.

Sales Assistant

Apple auto sales
Bethany
05.2018 - 08.2019
  • Assisted customers in selecting vehicles that matched their preferences.
  • Maintained cleanliness and organization of the sales floor for a welcoming environment.
  • Greeted customers and provided assistance with product selection.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted in creating displays to promote products.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Performed regular price checks to ensure competitive pricing.

Education

High School Diploma -

Yukon High School
Yukon, OK
05-2022

Some College (No Degree) - Computer Programming

Canadian Valley Technolodgy Center
El Reno, OK
05-2022

Skills

  • Staff management
  • Employee training
  • Customer service
  • Payroll administration
  • Schedule optimization
  • Performance coaching
  • Cash handling
  • Quality assurance
  • Complex Problem-solving
  • Clear communication
  • Data analysis
  • Work prioritization
  • Verbal and written communication
  • Emergency response
  • Time management
  • Shift scheduling
  • Business administration
  • Goal setting
  • Sales support
  • Disciplinary techniques

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Freddy's Frozen Custard & Steakburgers
09.2020 - Current

Sales Assistant

Apple auto sales
05.2018 - 08.2019

High School Diploma -

Yukon High School

Some College (No Degree) - Computer Programming

Canadian Valley Technolodgy Center

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