Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Guidus

Lake Forest,CA

Summary

Hospitality professional with 12+ years leading high-volume, high-standard restaurants. Experienced in training and mentoring staff, leading teams, optimizing operations, and delivering exceptional customer experiences. Skilled at fostering positive work culture, resolving conflicts, and upholding service standards.

Overview

12
12
years of professional experience

Work History

Manager, Shift lead, Server

Gulfstream
Newport Beach, California
05.2013 - Current
  • Lead shifts for a high-volume, fast-paced restaurant. Managed staff and workflow in multiple teams while ensuring exceptional guest experiences.
  • Thoroughly trained and mentored new team members while promoting a positive and collaborative work culture; improved service standards by providing ongoing feedback, reinforcing expectations, and keeping the team aligned with restaurant goals.
  • Recognized for strong conflict resolution, guest recovery and ability to de-escalate guest concerns quickly and professionally.
  • Collaborated with management to improve efficiency, streamline operations, and uphold company standards.

Manager

Bandera
Corona del Mar, California
04.2023 - 11.2023
  • Advanced management skills involve interviewing, onboarding, and training new team members, while ensuring compliance with HR policies and procedures.
  • Led daily pre-shift meetings to educate staff on service standards, company values, operational updates, and/or changes.
  • Managed guest experiences by addressing complaints and compliments with professionalism, empathy, and service-recovery solutions.
  • Oversaw opening and closing procedures, financial reporting, bar inventory, and budgeting
  • Made timely operational and staffing decisions to maintain service quality and efficiency in a high-volume environment.

Manager

R+D Kitchen
Newport Beach, California
01.2022 - 01.2023
  • Directed front-of-house operations, ensuring smooth, efficient, and consistent guest experiences in a high-volume, upscale environment.
  • Led and developed a team of less tenured servers by modeling best practices, fostering morale, and ensuring operational completeness each shift; provided ongoing coaching and feedback to strengthen performance and service consistency.
  • Balanced guest satisfaction with operational efficiency by conducting proactive quality checks, monitoring labor costs, improving inventory budgets, and over-communicating with the management team.

Sales Representative

ADP, Automated Data Processing
Irvine, California
10.2019 - 11.2020
  • During Covid, helped small business owners navigate options and gain access to resources; successfully driving sales through trust and reliability
  • Recovered previously lost client accounts by rebuilding relationships, addressing concerns, and restoring confidence in ADP’s solutions.
  • Educated in various small business factors, such as HR policies, health insurance, retirement, compliance, employee communication, etc.

Education

Bachelor of Science - Health Sciences, Community Health

California State University, Dominguez Hills
Carson, CA
12-2016

Skills

  • Customer relationship management
  • Multi-team management
  • Managing concurrent priorities
  • Operational efficiency
  • Problem solving
  • Expectation setting
  • Highly detailed and organized

Timeline

Manager

Bandera
04.2023 - 11.2023

Manager

R+D Kitchen
01.2022 - 01.2023

Sales Representative

ADP, Automated Data Processing
10.2019 - 11.2020

Manager, Shift lead, Server

Gulfstream
05.2013 - Current

Bachelor of Science - Health Sciences, Community Health

California State University, Dominguez Hills

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