Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Ferris Badua

Wailuku,HI

Summary

Proven leader in retail management, notably with Honolua Surf Company, where I elevated customer satisfaction through expert team training and inventory control. Skilled in cash management and problem-solving, I excel in creating efficient, customer-focused environments, driving positive outcomes and maintaining fiscal responsibility.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

Volcom
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Store Manager

Honolua Surf Company
08.2022 - 08.2023
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Store Manager

Ross Dress for Less
10.2019 - 08.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Assistant Store Manager

Island Sole
01.2012 - 08.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Education

High School Diploma -

Lahainaluna High School
Lahaina, HI
06-1999

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Customer relations
  • Outstanding communication skills
  • Friendly and positive
  • Cash management
  • Shift scheduling
  • POS systems
  • Work Planning and Prioritization
  • Documentation and reporting

Accomplishments

  • Exceeded monthly store sales goals 12 months in a row.
  • Documented and resolved Inventory shrink which led to -0.003%.
  • Increased sales by 80% by coaching department managers on new merchandising standards.
  • Managed a store that exceeded company expectations in every category during all of the years.
  • Recruited 3 successful new managers within one year.

Certification

  • Hawai'i Driver's License
  • ServSafe Food Handler's Certification

Languages

English
Professional Working

Interests

  • Volunteering
  • Community Cleanup
  • Baking
  • I enjoy cooking for friends and family gatherings
  • Personal Development and Self-Improvement
  • Reading
  • I enjoy helping others and giving back to the community

Timeline

Store Manager

Volcom
10.2023 - Current

Store Manager

Honolua Surf Company
08.2022 - 08.2023

Assistant Store Manager

Ross Dress for Less
10.2019 - 08.2022

Assistant Store Manager

Island Sole
01.2012 - 08.2020

High School Diploma -

Lahainaluna High School
Ferris Badua