Summary
Overview
Work History
Education
Skills
Timeline

Taliza Cowart

Boynton Beach,FL

Summary

Resourceful and detail-oriented profession with more than ten years of office experience. Experience working in fast paced environments demanding strong organizational, technical, and interpersonal skills, with a track record of superior performance.

Overview

19
19
years of professional experience

Work History

Dispatch/Office Manager

Caliber Transportation
02.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Freight Manager

Dollar Tree
08.2020 - 02.2021
  • Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
  • Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
  • Negotiated competitive rates with carriers, resulting in reduced shipping costs for the company.
  • Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.

Chart Swap (Medical Record Exchange)

Team Health
10.2018 - 06.2020
  • Fulfill all paper and/or electronic subpoena/affidavit itemized billing requests from lawyer’s office utilizing Chart Swap program
  • Complete all shipment pending of itemized billing records within five days of court hearing
  • Address, correct and follow up with any pending issues or concerns from Lawyer’s office via telephone, email, fax or through Chart Swap program
  • Create an electronic request file in Chart Swap for Lawyer to collect electronic itemized billing
  • File and maintain copy of all electronic and/or paper requests from Lawyer for future reference.

FMLA Leave of Absence (LOA) Coordinator

the Hartford (Aetna) Insurance
02.2017 - 06.2018
  • Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes
  • Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations
  • Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client
  • Communicates decisions and on-going expectations with claimants and clients
  • Maintains professional client relationships.

Data Administrator

Waste Cost Solutions
05.2016 - 02.2017
  • Entered and created customer and vendor invoices in QuickBooks adhering to weekly deadline for send
  • Meet and exceed productivity standards; complete work on time or before deadline
  • Able to type upwards of 65+ words per minute
  • Ten key speed of 7000+ keystrokes per hour
  • Located and resolved any data errors for customer and/or hauler invoices.

Data Entry/Human Resource Administration Assistant

Kaplan University
08.2015 - 12.2015
  • Meet and exceed productivity standards; complete work on timely manner
  • Able to type upwards of 65+ words per minute
  • Ten key speed of 7000+ keystrokes per hour
  • Maintained spreadsheets, created creditor, client and student letters using Microsoft Outlook, Word & Excel
  • Located and resolved any data errors for client base, merged international students records of more than 5000 clients using Graham Holdings Cornerstone
  • Received and processed FMLA Leave of absence requests, Fitness for Duty (return to work), short term disability request, and Long Term disability request using Graham Holdings Workday & Matrix Absence Mgmt., Inc
  • Uploaded employee information and work status to ADP Portal Integration
  • Corrected any present errors.

Electronic Claims Rep. / Ins. Verification

Med Receivables Adviser, LLC
07.2012 - 08.2014
  • Researched, verified, updated and/or corrected medical coverage or errors on insurance claims for all patients by utilizing hospital systems, insurance websites and/or contacting physician or patients using the following systems: EMR/Cerner, Revenue Manager, Replica (document imagery) and Meditech
  • Verified more than 800 patient insurance claim status weekly
  • Exceeded weekly company work quota by 300 insurance claims by 11% by keeping department rejections low
  • Assisted in reducing the amount of paper correspondence sent out by the electronic claims department as well as company-wide by 8%.

Office Manager/Administrative Support

Christian Debt Consolidators
06.2005 - 11.2010
  • Coordinated and managed multiple projects with a staff of 8 – 12 people
  • Provided confidential secretarial functions for vice president of company
  • Scheduled appointments and maintained accurate, up to date confidential client files for more than 800 clients
  • Provided telephone support, investigated and resolved client banking problems for subordinate company of 500 clients as well as assisted with general accounting functions.

Education

A.A. Business Administration -

Palm Beach State College, Lake Worth, FL

Certificate Data Entry -

Atlantic Vocational College, Coconut Creek, FL

Certificate Credit Counseling -

National Institute for Financial Education, Boca Raton, FL

Certificate - Health Insurance Portability and Accountability Act (HIPPA) -

A.S. Human Relations -

Palm Beach State College, Lake Worth, FL
02.2013

Skills

  • Aetna Workability Absence Mgmt System
  • Microsoft Outlook
  • Microsoft Word & Excel
  • Workday HR
  • Capital Mgmt
  • Cornerstone Mgmt Program
  • Matrix Absence Mgmt Program
  • ADP HR Portal Integration
  • EMR/Cerner Health System
  • Revenue Manager
  • Replica (document imagery)
  • MediTec Healthcare Info
  • AS 400
  • QuickBooks
  • Word Processing
  • Data Entry
  • Filing & Data Archiving
  • Problem Solving
  • Fact Finding & Research
  • Verify Eligibility/Claim Status
  • Computer Operations
  • Quality Control
  • Office Equipment Operations
  • General Accounting
  • Customer Service
  • Client Relations

Timeline

Dispatch/Office Manager - Caliber Transportation
02.2021 - Current
Freight Manager - Dollar Tree
08.2020 - 02.2021
Chart Swap (Medical Record Exchange) - Team Health
10.2018 - 06.2020
FMLA Leave of Absence (LOA) Coordinator - the Hartford (Aetna) Insurance
02.2017 - 06.2018
Data Administrator - Waste Cost Solutions
05.2016 - 02.2017
Data Entry/Human Resource Administration Assistant - Kaplan University
08.2015 - 12.2015
Electronic Claims Rep. / Ins. Verification - Med Receivables Adviser, LLC
07.2012 - 08.2014
Office Manager/Administrative Support - Christian Debt Consolidators
06.2005 - 11.2010
Palm Beach State College - A.A. Business Administration,
Atlantic Vocational College - Certificate Data Entry,
National Institute for Financial Education - Certificate Credit Counseling,
- Certificate - Health Insurance Portability and Accountability Act (HIPPA),
Palm Beach State College - A.S. Human Relations,

Similar Profiles

CREATE PROFILE
Taliza Cowart