Nick Graham

-Enlist the trust and buy-in of each team by exhibiting servant leadership

-Provide Agile principle coaching to newly created teams

-Facilitate daily team sync, working to remove impediments as they arise

-Facilitate robust retrospectives to improve team morale and productivity

-Translate business requirements into user stories with clearly defined acceptance criteria that aligns with business goals

-Manage team backlog continually through grooming and planning

-Collaborate with ART leadership to mature the platform teams

-Collaborated with cross-functional teams to deliver successful implementations of Prodigo’s Datahub solution to operationalize data for clients.

-Managed project scope and timeline ensuring high-quality deliverables that meet client requirements.

-Engaged with clients to understand their needs and provide recommendations for process improvements and solution enhancements.

-Tracked and reported project status to internal, including exectutive level, and external stakeholders and ensure project milestones are met on time.

-Identified and mitigate project risks and issues.

-Supported sales team via pre-sale value analysis and messaging.

-Performed extensive software and web product testing, including customer-specific requirements and back-end validation.

-Identified and clearly articulated defects to the development team for resolution.

-Documented thorough test cases for manual test execution across the product-suite, including inter-product dependencies.

-Collaborated with the Product Development team to ensure customer requirements were met through product testing.

-Maintained, updated, and configured 14 MSSQL test environments for use across multiple departments.

-Performed extensive software, hardware, and web product testing for custom products tailored to client needs.

-Documented bugs and worked with development team for resolution.

-Clearly identified testing steps to be added to automation test cases.

-Acted as a liaison between the customer, the vendor, and the development team to ensure accurate integrations and timely deliverables.

-Created and designed specifications based on customer and/or 3rd party requests for features/enhancements.

-Coordinated requirements and tasks among technical and non-technical individuals and teams across multiple divisions.

-Translated maintenance windows and the impact that potential downtime may have on divisional deliverables and customer facing products.

-Assisted in selecting the appropriate hardware and worked with vendors to obtain pricing and support.

-Created and maintained infrastructure documentation including network structure and physical location.

-Implemented a change management policy that increased productivity and communication between divisions by removing roadblocks and encouraging documentation.