Robert Tarvins Jr
IT Help Desk Technician
Bay Point,CA
Summary
Driven student and professional full-time employee, studying Information Technology, seeks more experience as an IT/ Help Desk Specialist. I offer strong interpersonal and task prioritization skills, along with great leadership and communication skills. My goal is to continue to learn and seek ways to build my knowledge and credibility within IT.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Systems/ IT Support Technician
KOLA CENTER MANAGEMENT LLC
BRENTWOOD, CA
07.2021 - Current
- Respond to general IT requests from Kolaborations users via email, phone
- Troubleshoot hardware and software issues on PC, MAC, iOS, and Android
- Create and manage user accounts for over 300+ employees in Blaze POS Systems
- Run and troubleshoot financial reports and processes daily to confirm their accuracy with Excel
- Create Standard Operating Procedures when needed for systems technology
- On-site management of over 40+ POS systems and Debit ATM terminals at 6 different locations
- Investigate ATM transaction errors within Blaze’s integration and troubleshoot to resolve the issues
- Facilitate weekly meetings discussing common issues, goals, and future expectations
- Setup and configuration of desktops, laptops, printers, monitors, and tablets
- Knowledge of LAN, WAN and router/switch set up and configuration
Support Desk Agent
UCSF/ COMPUTER TASK GROUP
SAN FRANCISCO, CA
01.2021 - 07.2021
- High volume call center assisting 20+ users daily
- Resolve 30+ tickets and inquiries using ServiceNow/ Epic Systems
- Image Pcs/ laptops/ Macs and configuring Ipads/ Android devices
- Assist managers with building and maintaining spreadsheets
- Creating and managing low level account permissions for 300+ employees
- Troubleshoot hardware and software issues
- Completed day-to-day tasks in a timely manner
Junior Service Desk & Audio-Visual Technician
RODAN AND FIELDS
SAN FRANCISCO, CA
08.2019 - 02.2020
- Tier ½ desktop support for 1000+ users in North America/Japan
- Daily Maintenance/ upgrading of 50+ Zoom Conference rooms providing Audio-Visual support
- Installed, configured 100+ Windows laptops with KACE and 50+ Mac laptops with JAMF imaging software
- Resolve 60+ ServiceNow tickets and email requests regarding technical issues
- Mac Troubleshooting: Keychain resets, SMC resets, password resets, OS upgrades
- Support 20+ walk up end-users daily at the tech bar troubleshooting hardware and software issues
- Mobile devices: Mobile app deployments, hardware configuration, troubleshooting, email configuration
- Facilitate weekly meetings discussing team goals and ticketing issues
- Application support for end-users (Okta verify, Adobe Suite, Workday, Outlook, SQL servers, Global Protect VPN
- Provide white glove executive support to all users
Education
No Degree -
DIABLO VALLEY COLLEGE
02.2019 - 02.2020
High School Diploma - undefined
Pleasant Hill Adventist Academy
08.2009 - 06.2012
Skills
Data Entry
Network support
Mobile device management
Data Management
Customer Service
Troubleshooting
Technical Support
Active Directory
VPN Configuration
Hardware Support
Call triaging
Technical Documentation
Application support
Mac systems
Analytical and Critical Thinking
TCP/IP
Software diagnosis
Data recovery
Timeline
Systems/ IT Support Technician
KOLA CENTER MANAGEMENT LLC
07.2021 - Current
Support Desk Agent
UCSF/ COMPUTER TASK GROUP
01.2021 - 07.2021
Junior Service Desk & Audio-Visual Technician
RODAN AND FIELDS
08.2019 - 02.2020
No Degree -
DIABLO VALLEY COLLEGE
02.2019 - 02.2020
High School Diploma - undefined
Pleasant Hill Adventist Academy
08.2009 - 06.2012