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Jennifer santiago
Delray beach
Summary
Dynamic and reliable hospitality professional with extensive experience at Applebee's Neighborhood Grill & Bar. Proven ability to enhance customer satisfaction through exceptional service and effective multitasking. Skilled in accurate cash handling and fostering team collaboration, consistently delivering high-quality dining experiences while maintaining a clean and organized environment.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Waitress
Applebee's Neighborhood Grill & Bar
02.2022 - 10.2024
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Lead Barista
Doubletree By Hilton
06.2017 - 03.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
Colonial High School
Orlando, FL06-2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Service prioritization
- Menu recommendations
- Memory retention
- Order accuracy
- Accurate money handling
- Active listening
- Basic math
- Reliability and punctuality
- Hospitality and accommodation
Interests
Timeline
Waitress
Applebee's Neighborhood Grill & Bar
02.2022 - 10.2024
Lead Barista
Doubletree By Hilton
06.2017 - 03.2020
Colonial High School