Jesi Gorzalski

Provide direct management and support for administrative team of five full-time employees. Ensure that healthy communication and feedback procedures are followed within administrative department and with other departments when it's appropriate. Manage and oversee office building, office supplies, and correspondences through email, phone, and text. Provide guidance, coaching, and input to administrative team and other managers. Daily use of Microsoft programs, Google programs, Adobe Acrobat, and EHC/CRM Bestnotes.

Initial and primary contact for families whose child was enrolled in therapy program. Quick responses to questions regarding program expectations, communication, and logistics. Provided emotional support through phone calls, emails, and text messages. Coordinated and disseminated communications to and from the students. Assisted families and therapists with scheduling calls, calendar management, and other communications. Maintained and oversaw the integrity of electronic and physical student files. Communicated with other departments when necessary and helpful. Managed and updated alumni parent mentor program. Answered the office phone during business hours and either assisted the customer directly or directed them to the correct person. Oversaw and implemented research study with current and alumni students and families using Remote Research Director Dashboard.

Performed everyday administrative duties including bookkeeping, invoicing, cash handling, use of multiple phone lines, bi-weekly payroll, data entry, and assisting the management team with general office duties. Personal assistant to Joint Venture Partner of Mountain West Fleming's. Responsible for monthly reports and spreadsheets of eight national restaurants. Also, a certified national trainer for the administrative assistant position, the lead host position, and the POS computer system.

Directed the front desk of the restaurant, as well as performing everyday administrative duties. Daily duties included answering phones, completing reservations, taking detailed messages for management, bookkeeping, invoicing, organizing and responding to emails, and bi-weekly payroll. The front desk position required directing and managing a team of three to ten hosts.

Responsible for managing and coordinating the front desk of a high-volume restaurant. Strong phone, reservation system, and guest skills were used daily. Was promoted to Administrative Assistant and Payroll Coordinator in 2008. This position developed skills in bookkeeping, invoicing, database entry, inventory, and all other office duties. Worked closely with the management team on special projects, inventory, and monthly reports.