Hi, I’m
ANGAPPAN RUMESHAN
Doha,Qatar
Summary
Results-driven professional with extensive over 5 years’ experience in Automotive sector. Proven track record of implementing and maintaining effective quality management systems to ensure compliance with industry standards and regulations. Skilled in leading cross-functional teams, conducting root cause analysis, customer handling and driving continuous improvement initiatives. Strong attention to detail and a focus on delivering exceptional quality and customer satisfaction. Seeking a challenging roles where I can apply my expertise to enhance operational efficiency, optimize processes, and exceed customer satisfaction.
Overview
5
years of professional experience
Work History
Autogroup International (Pvt) LtdColombo, Sri Lanka
Senior Advisor /Senior Quality Controller
07.2020 - 06.2023
Job overview
- Conduct quality inspections throughout post-conversion process, ensuring adherence to standards and specifications
- Prepare and lead weekly planning meetings, collaborating with Engineering,
- Compliance, and Workshop Managers to optimize efficiency, quality, and customer satisfaction
- Facilitate effective communication and coordination between departments to address any issues or concerns that may arise during conversion process
- Provide comprehensive root cause analysis and implement corrective action plans to improve processes and prevent recurrence of quality issues
- Perform thorough incoming inspections and diagnostic procedures to identify and document any damages or faults in vehicles, generating detailed inspection reports and providing initial fault diagnosis to both customers and top management
- Oversee vehicle inspections, ensuring proper covering and protection of vehicles during conversion process
- Utilize troubleshooting skills to identify and address key issues during the conversion process, promptly reporting them to top management for timely resolution
- Conduct post-inspections for all vehicles prior to release, ensuring that all aspects meet the desired standards
- Provide exceptional customer service by offering technical assistance and support to customers, addressing their workshop-related queries and surveying the costs of operation
- Updated the planning tool on a daily basis, ensuring accurate and up-to-date information for efficient workflow management
- Liaised with the Engineering, Compliance departments, and Workshop Manager to maximize operational effectiveness and ensure compliance with quality standards
- Responsible for identifying Critical to Quality (CTQ) points and suggesting improvements to improve the overall quality of work
- Responsible for training and developing juniors while maintaining effective and proactive communication within and between the departments
- Provided detailed explanations of repair jobs and offered technical justifications for additional repairs, including cost estimates
- Obtained approval from customers to carry out the recommended repairs
- Conducted follow-ups after service to ensure customer satisfaction and address any further concerns
- Answered customer questions regarding warranty work and followed up with the service center as needed
- Took the initiative to resolve customer complaints and ensured customer satisfaction with the service provided
- Maintained accurate records of not available parts and proactively communicated status of parts arrival to customers.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals
Hyundai Lanka (Pvt) Ltd
Service Advisor
12.2019 - 06.2020
Job overview
- Received customer vehicles for service or repair jobs and raised repair orders in the Dealer Management Systems (DMS)
- Demonstrated technical competence to understand customer needs and requirements, and accordingly raised service orders
- Provided technical advice and repair solutions to address customer concerns regarding their vehicles
- Conducted test drives of customer vehicles to confirm and assess vehicle concerns when necessary
- Provided detailed explanations of repair jobs and offered technical justifications for additional repairs, including cost estimates
- Obtained approval from customers to carry out a recommended repairs
- Took an initiative to resolve customer complaints and ensured customer satisfaction with the service provided
- Regularly updated customers on a repair status and progress of their vehicles, ensuring delivery within the promised timeframe
- Conducted follow-ups after service to ensure customer satisfaction and address any further concerns
- Prepared invoices on a DMS and arranged for the delivery of vehicles
- Maintained accurate records of not available parts and proactively communicated a status of parts arrival to customers.
BMW - Prestige Automobile (Pvt) Ltd
Service Advisor
05.2018 - 12.2019
Job overview
- Received customer vehicles for service or repair jobs and raised repair orders in the Dealer Management Systems (DMS)
- Demonstrated technical competence to understand customer needs and requirements, and accordingly raised service orders
- Provided technical advice and repair solutions to address customer concerns regarding their vehicles
- Conducted test drives of customer vehicles to confirm and assess vehicle concerns when necessary
- Provided detailed explanations of repair jobs and offered technical justifications for additional repairs, including cost estimates
- Obtained approval from customers to carry out the recommended repairs
- Took the initiative to resolve customer complaints and ensured customer satisfaction with the service provided
- Regularly updated customers on the repair status and progress of their vehicles, ensuring delivery within the promised timeframe
- Conducted follow-ups after service to ensure customer satisfaction and address any further concerns
- Prepared invoices on the DMS and arranged for the delivery of vehicles
- Maintained customer account files by verifying and updating client information, including address and phone details
- Analyzed repairs and presented customer options that best fit their individual needs and budget
- Balanced and matched payments and repair orders to maintain accurate customer accounts
- Provided post-repair plan communication, including regular vehicle status updates
- Prepared and completed proper paperwork for the final customer packet prior to vehicle delivery (DRP, final invoice)
- Answered customer questions regarding warranty work and followed up with the service center as needed
- Managed to achieve high customer satisfaction rates by greeting customers and scheduling service appointments.
Education
Sunderland UniversityUnited Kingdom
Bachelor of Science from Automotive
01.2022
Cardiff Metropolitan UniversityUk
Higher National Diploma from Automotive Engineering
03.2018
Ceylon German Technical Training InstituteSri Lanka
Certifiacte from Automotive Engineering
03.2017
Skills
- Quality Control
- Root Cause Analysis
- Technical Expertise (Vehicle
- Systems, Diagnostics, Repairs)
- Customer Service/ Handling
- Problem Solving
- Collaboration
- Diagnostic Procedures
- Communication
- Process Improvement
- Parts Management
- Workshop Management
- Compliance
- Time Management
- Problem Resolution
- Computer Skills (DMS,
- Diagnostic Tools)
- IT LITERACY
- Advanced
- Microsoft Office
- Suite: Excel, PowerPoint, and
- Word
- Familiarity with Automotive
- Software (Autoline)
- Hands-on experience with
- Diagnosis Software
- Complaint resolution
- Till counting
- Inspecting vehicles
- Records oversight
References
REFERENCE
Mr. Rob Hill
Executive Co Chairman
Autogroup International (PVT) Ltd
308, Avissawella- Colombo Road
Hewagama, Kaduwela- Sri lanka
+94
Languages
Timeline
Senior Advisor /Senior Quality Controller
Autogroup International (Pvt) Ltd
07.2020 - 06.2023
Service Advisor
Hyundai Lanka (Pvt) Ltd
12.2019 - 06.2020
Service Advisor
BMW - Prestige Automobile (Pvt) Ltd
05.2018 - 12.2019
Sunderland University
Bachelor of Science from Automotive
Cardiff Metropolitan University
Higher National Diploma from Automotive Engineering
Ceylon German Technical Training Institute
Certifiacte from Automotive Engineering
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