Joy Mylin
Louisburg,USA
Summary
Professional administrator who loves Transportation and the role we play in student education. Demonstrates strong leadership, analytical and problem-solving skills, strategic planning, communication, and teamwork collaboration skills. Brings positive attitude and commitment to continuous learning and growth. Strong desire to teach the next generation of routing and logistical staff to carry WCPSS into the future.
Overview
23
23
years of professional experience
Work History
Senior Administrator / Routing Manager
Wake County Public Schools
08.2019 - Current
- Assist Logistics Director with long-range planning, project management, and collaboration with other departments.
- Manage routing staff and day-to-day routing operations, processes, and procedures, student data, and map updates.
- Work with SIS/Technology, Student Assignment, and Transportation Routing, District, EC and Customer Service staff to ensure we have up-to-date information on 85,000+ students, vehicles, bus and vendor routes, TIMS map system, Attendance Boundaries, policies and practices
- Organize and maintain year-to-year route planning data
- Conducted regular performance evaluations for 10 staff members, providing constructive feedback and setting clear expectations for future development.
- Identify and resolve routing issues and problems
- Review and develop processes and procedures as needed
- Audit routing plan via TIMS reports to ensure routes, runs, and stops meet WCPSS and NCDPI guidelines and policies.
- Review and update Magnet Express Stop Locations with Routing, Operations, Magnet, Student Assignment and Technology staff
- es in TIMS software. Review No Transport Zones prior to hirinUpdate No Transport Zones and Attendance Boundarig Transportation Planner.
- Helped to improve communication between Routing and Operations to strengthen relationships and partnerships that improved overall Transportation function.
- Share TIMS software maintenance responsibilities with EC Routing Administrator
- Evaluate router responsibilities and balance workloads as needed
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed hiring and training, and evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations, employee workload and identified areas for improvement.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Access employee skills and create instructional materials for routing software, processes, and procedures for continued growth
- Resolve software related issues and problems
- Provide routing staff with up-to-date information on processes, procedures, and school-related changes
- Keep open line of communication with staff to address concerns, improve time management, provide learning opportunities, and recognize accomplishments
- Maintain employee attendance records and review monthly time sheets and leave forms
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
Routing Specialist
Wake County Public Schools
01.2013 - 01.2019
- Created and maintained routing plan for Broughton and Wake Forest Districts with all-county experience in magnet school and alternative school requirements
- Assigned and updated student transportation using Cherwell software, EC Worklists, TIMS reports and worklists, Synovia and driver manifests
- Completed Research projects and created individual and group presentations
- Prepared Appeal review documents for Sr. Director
- Maintained detailed records on bus route/run safety and efficiency, stop location safety and student transportation concerns, and historical data as needed
TIMS Coordinator
Franklin County Schools
01.2007 - 01.2013
- Provided customer assistance to central office staff, school administrators, bus coordinators, school staff, and parents regarding attendance boundaries, transportation questions, and safety concerns
- Worked with Municipality and NCDOT staff on long-range planning projects
- Prepared and maintained DPI, TDTIMS and local reports as needed for routes, students, bus drivers, and attendance boundary changes
- Identified and analyzed effective, cost-saving solutions to a variety of routing problems resulting from overcrowding, growth, new schools, etc.
- Prepared reports and presentations for the Board of Education
- Created and maintained 102 school bus routes for regular and Special Needs buses
- Coordinated transportation needs for Exceptional Children, McKinney-Vento, ESL, Migrant, Pre-K, Kindergarten, Early College, New Directions, and Alternative School students
- Filled in as Safety Assistant on Special Needs buses as needed
- Responded to parent and school inquiries, concerns and complaints
NCWISE Data Manager/School Treasurer
Franklin County Schools
07.2002 - 12.2006
- Managed school funds, bookkeeping, and staff payroll for 100 employees
- Maintained student attendance, demographics, testing, medical, and scholastic records
- Approved and verified accuracy of various reports to county, state, and federal agencies, including Franklin County Schools, NC Dept. of Public Instruction, and U.S. Dept. of Education
- Provided training for teachers for NCWISE attendance, maintaining grades and report cards
- Processed enrollment and withdrawal of students and maintained student cumulative records
- Organized student awards presentations and programs including verification of student eligibility
- Other responsibilities: Official school correspondence, volunteer approval, maintained and analyzed data on excessive tardiness, early dismissal, and parent surveys
- Assisted parents and families with enrollment, transportation, scheduling and other school-related questions and concerns
Education
WCPSS Continuing Education
ITRE / NCSU / NCPTA Courses
High School -
Youngsville High School
Youngsville, NC06.1976
Skills
- Knowledge of laws, policies and procedures related to public school transportation
- Long-range planning and project management
- Staff management, supervision and team building
- Knowledge of yellow bus and EC transportation
- Co-operation and ability to work together with individuals, departments, leadership teams, business, and community partners
- Multi-tier route planning
- Project research and presentation
- Excellent customer service skills and concise, clear communication skills
- Proficient in Edulog SQ and Synovia GPS software
- Proficient in Microsoft Office Suite and Google Applications
Timeline
Senior Administrator / Routing Manager
Wake County Public Schools
08.2019 - Current
Routing Specialist
Wake County Public Schools
01.2013 - 01.2019
TIMS Coordinator
Franklin County Schools
01.2007 - 01.2013
NCWISE Data Manager/School Treasurer
Franklin County Schools
07.2002 - 12.2006
WCPSS Continuing Education
ITRE / NCSU / NCPTA Courses
High School -
Youngsville High School
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