Sarita Gautam

Accomplishments:

• Achieved twice the given sales target in the Education program for the year 2021 increasing gross operating profit to $1,82,000.
• Led business development projects resulting in the signing up of major clients in Manitoba and Nova Scotia resulting in an above-mentioned increment in sales.
• Built and maintained strong and healthy business relationships with entire clientele throughout.
• Led multiple projects related to course updates that resulted in 90% of completion and a student satisfaction rate in 2021 relatively higher than in previous years.

Roles and Responsibilities:

• Developed and maintained strong relationships with individuals, organizations, and key stakeholders across BC and the Yukon to increase training delivery rates.
• Supported students and trained instructors in the use of new technology used for classes.
• Created, tracked progress, and evaluated annual education program work plans and budgets.
• Maintained positive relationships with support entities and representatives to secure educational grants.
• Identified new education opportunities and improvements, through course development and partnerships.
• Created and maintained up-to-date information for students on the BCWWA website; provided information to the marketing and communication team for education promotion.
• Implemented wide range of technologies such as interactive games and virtual features to engage students in-class instruction and diversify approaches.
• Integrated class discussion and peer interaction into classrooms to create a safe and positive learning environment.
• Managed instructor recruiting and onboarding process.
• Evaluated instructor performance on regular basis.

Accomplishments:

• Fostered a positive working environment by individualizing the needs and personal potential of each team member.
• Regularly recognized any small and big achievements of team members.
• Collaboratively achieved a goal of converting over 110 courses from on-ground to online format with the team.
• Solidified several procedures to ensure high satisfaction rate amongst the instructor and subject matter experts.

Roles and Responsibilities:

• Led a team of eight instructional designers to ensure all the projects launch in a timely manner with quality content.
• Conducted instructor training programs consisting of online procedures, instructional materials and equipment, and teaching aids.
• Observed work of instructional design and teaching staff to evaluate performance, and to recommend changes that could strengthen their respective skills.
• Hired SMEs based on their area of expertise in respect to the program.
• Negotiated contracts and delivery plans with vendors, and handled their invoices and payroll.
• Conducted and participated in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare of students.
• Managed documents and submit paperwork for each program to meet compliance standards in accordance to Private Training Institutions Branch (PTIB) standards.
• Developed tests, questionnaires, and procedures that measure the effectiveness of curricula and use these tools to determine whether program objectives are being met.
• Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
• Designed, implemented and managed successful training programs to meet department and school needs.
• Collaborated with administrators to determine course objectives.

Accomplishments:

• Attained a personal goal of converting five programs with 30+ courses from on-ground to online format while maintaining strong relationships with SMEs and instructors.
• Applied principles of ADDIE model to the instructional design of the online courses.
• Promoted to the position of Instructional Technology Coordinator within a span of four months.

Roles and Responsibilities:

• Oversaw instructional design techniques used by subject matter experts and instructors to build online curriculums and courses.
• Managed the assigned online projects and delivered results in a timely manner.
• Evaluated the on-ground instructional material for conversion to online.
• Designed, developed, and implemented of online courses and programs using instructional design methodologies and instructional tools.
• Developed a highly interactive and engaging blended learning.
• Developed workforce training programs to improve organizational efficiency.
• Created assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
• Set targets on diverse learning modalities in development of new course content and training programs.
• Collaborated with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

Accomplishments:

• Successfully implemented the LMS migration project in moving data from Moodle to Absorb LMS within the given budget.
• Revamped and relaunched the official website of SOLS on Joomla.

Roles and Responsibilities:

• Led a project on SOLS' website and e-communications to check propper establishments of user experience design and accessibility principles.
• Reviewed and revised website documentation as necessary.
• Exercised investigation the search ability and search engine optimization rankings of the websites.
• Developed new user-facing features using HTML5, CSS, PHP, JavaScript frameworks.
• Created SQL entries and maintained records in database to ensure proper optimization and functionality of website.
• Monitored website performance for traffic drops related to site usability problems and rectifying issues.
• Tracked service tickets pertaining to issues and improvements on web site and finding a solution in a timely manner.
• Conducted usability and accessibility audits of the website and social media tools using Optimal Workshop, Google Analytics, Total Validator Pro, etc.

Accomplishments:

• Awarded 'Most Valuable Player' of the year for excellent performance in year 2016-2017.
• Maintained service level percentage above 90% throughout the tenure.
• Led a team of 35+ Tier 1s on the floor providing continued support with questions and inquiries.
• Supported team members through constant recognition and motivation which led to team building and positivity in work environment.

Roles and Responsibilities:

• Collaborated with Team Leads & internal/external stakeholders to improve standards and procedure.
• Participated in hiring process of Tier 1 candidates.
• Monitored incident trends and anticipate potential problems for proactive resolution.
• Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
• Received inbound phone calls and chats transferred from Tier 1 specialists to research and resolve advanced technical issues.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Communicated daily stats to the team and management that provided insights into day-to-day operations and performances.
• Managed, troubleshot, and oversaw all escalated tickets every 24hrs, and escalated to LMS Developers, Internal & external IT, Course Development and Student Services Team.
• Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
• Gained abundant knowledge in various LMSes, client profiles, and department procedures and processes.
• Ensured Toolkit profiles & knowledge base management to stay updated with current and relevant data.