Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Hoover

Baton Rouge,LA

Summary

Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Hostess

Modesto Tacos, Tequila, Whiskey
Baton Rouge, LA
09.2021 - Current
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.

1st Assistant Store Manager

Versona
Baton Rouge, LA
04.2021 - 08.2022
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store to promote clean, neat and easy-to-shop environment.

Cashier

La Madeline Bakery
Baton Rouge, LA
02.2021 - 05.2022


  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Sales Associate

Earthbound Trading Company
Baton Rouge, LA
10.2020 - 02.2021
  • Recommended accessories and complementary purchases to boost revenue.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Libby Story
Ridgeland, MS
10.2017 - 02.2018
  • Assess customer's needs and provide assistance and information about the product
  • Ensure high levels of customer satisfaction by delivering excellent sales and service
  • Maintain in-stock supply and merchandise products on the sales floor.
  • Process point of sale purchases and handle returns of merchandise
  • Remain knowledgeable of product line features.
  • Welcome customers to the store and answer questions
  • Dealt with returns, exchanges, and worked the register.

Education

High School Diploma - Psychology

Holmes Community College
Goodman, MS
06.2019 - 10.2019

High School Diploma -

Jackson Academy
Jackson, MS
8 2014 - 5 2018

Skills

High-volume dining

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Timeline

Hostess

Modesto Tacos, Tequila, Whiskey
09.2021 - Current

1st Assistant Store Manager

Versona
04.2021 - 08.2022

Cashier

La Madeline Bakery
02.2021 - 05.2022

Sales Associate

Earthbound Trading Company
10.2020 - 02.2021

High School Diploma - Psychology

Holmes Community College
06.2019 - 10.2019

Sales Associate

Libby Story
10.2017 - 02.2018

High School Diploma -

Jackson Academy
8 2014 - 5 2018

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Hannah Hoover